Patient Collections Clerk

Position Type: Full-time

Date Last Reviewed: July 1, 2026

A patient Account Representative works directly with patients to help manage questions and resolve issues regarding billing and collections. Your duties include communicating with individuals and insurance companies to provide information, handling complaints, and inquiring about claims. Possess interpersonal skills necessary to deal courteously and effectively with diverse groups of people. Able to project a professional and caring image to patients and staff.

Able to function as the first line interface with patients in billing matters.

To be successful as a patient account representative, you should be detail-oriented and knowledgeable of medical terminology and billing. Ultimately, an outstanding patient account representative should demonstrate exceptional communication skills and work with patients to settle their accounts in a timely manner.

• Develops and maintains a day-to-day workflow process within the department to provide accurate and efficient patient services.
• Answering patients’ questions regarding unsettled medical bills, reimbursements, and billing discrepancies.
• Contacting patients through written correspondence, or telephone to inform them of large outstanding balances.
• Contacting collection agencies to initiate the payment collection process in cases of delinquent accounts.
• Creating suitable payment plans for patients based on their monthly income and financial obligations.
• Adhere to policies and procedures.
• Thorough knowledge helps formulate and enforce hospital policies and procedures.
• Maintain patient and all medical confidentiality.
• Must function independently and have flexibility, personal integrity, and the ability to work effectively with patients, personnel, and support agencies.
• Work closely with payroll on wage deductions.
• Evaluate sliding scale applications and process in system if approved. Maintain the sliding scale discount log.
• Upload payments to current software vendor.
• Maintain logs for audit.
• Post all patient and corporate payments into the system.
• Demonstrate behaviors consistent with organizational mission and goals.
• Complete mandatory education.
• Able to complete tasks in a timely manner.
• Needs to be a self-starter, able to function independently.
• Performs any tasks assigned by the manager.
• Effective oral and written communication skills.
• Demonstrate customer-first attitude and philosophy.
• Ability to learn computer and application skills as applicable to role.
• Ability to interact with and work around people.
• Ability to make judgments in demanding situations.
• Ability to react to frequent changes in duties and volume of work.
• Ability to manage multiple concurrent activities.
• Positivity – Display a positive attitude and is a positive agent for change.
• Teamwork – Work as part of a team and collaborate with co-workers.
• Working Under Pressure – Ability to complete assigned tasks in stressful situations.

Minimum Education:

Associate degree in business preferred but not required but 1-3 years experience in Business preferred.

Minimum Experience:

Basic accounting and computer skills; proficient in ten keys; telephone etiquette; proficient in Word, Excel, and organizational skills.

Frequent sitting, standing, and walking in performing duties.

Frequent use of computer, keyboard, phone, copy and fax machine.

Should be in good physical condition and able to assist with patients as needed.

Occasional high pressure or emergent situations.

Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.

Reasonable accommodations may be made to enable individuals with disabilities to perform the position accountabilities without compromising patient care or departmental efficiency. However, should it be determined that the employee cannot meet the position accountabilities with or without accommodation, it is the right of GRMC/GFHC to release the individual under Kansas "Employment at Will" doctrine.

Adheres to policies, procedures, and always maintains confidentiality. Attends annual in-services completes annual education in a timely manner. Represents GRMC & GFHC in a positive, professional manner on the job, electronically and in the community. Complies with all hospital policies regarding ethical business practices; communicates the mission statement & core values of GRMC & GFHC both on and off the job.