Integrated Care Advisor

Integrated Care Advisor

Location: Edwards, Colorado 81632

Work Arrangement: On-Site

The Integrated Care Advisor (ICA) serves as the primary case manager for our clients, ensuring a seamless, clinically appropriate, and financially informed treatment experience. This role is central to our mission—you'll coordinate care across departments, oversee the full client lifecycle from intake through discharge, and facilitate communication between clinical, medical, financial, and external stakeholders. As an ICA, you'll guide clients and families through treatment planning, level-of-care transitions, financial considerations, and aftercare coordination while maintaining high standards of documentation, advocacy, and ethical care.

• Facilitate and oversee the full intake process for new clients
• Conduct client introductions and orientation to programs
• Review client handbook and ensure documentation completion within 24 hours
• Enter all relevant assessments and notes into Kipu EMR accurately and timely

• Maintain consistent daily interaction with clients to monitor progress and wellbeing
• Review biopsychosocial assessments, C-SSRS, and clinical documentation
• Develop initial aftercare action plans within the first week
• Support a safe, structured, and therapeutic milieu
• Assess and address psychosocial, medical, motivational, and legal needs
• Serve as a client advocate in treatment and aftercare decision-making

• Facilitate financial conversations with clients and families, including cost of care, insurance coverage, and financial responsibility
• Collaborate with admissions, billing, and utilization review teams to ensure alignment between clinical recommendations and financial realities
• Educate clients on the financial implications of treatment extensions, step-downs, and continued care
• Identify financial barriers to care and escalates concerns appropriately

• Assess and recommend appropriate levels of care throughout treatment
• Participate in utilization review processes, supporting medical necessity determinations
• Coordinate and communicate treatment extensions based on clinical progress and payer guidelines
• Facilitate step-down transitions (Residential → PHP → IOP → OP)
• Ensure continuity of care across all transitions
• Align care decisions with clinical best practices and insurance requirements

• Build strong relationships with clinical, medical, hospitality, telehealth, and support teams
• Partner with Utilization Review, Admissions, and Finance teams
• Coordinate with external stakeholders including families, referents, and providers
• Communicate updates regarding extensions, denials, and level-of-care changes

• Coordinate with attorneys, probation officers, and legal entities
• Ensure compliance with legal obligations during treatment

• Develop and implement comprehensive discharge plans
• Ensure appropriate step-down level of care placement
• Coordinate aftercare services and verify continuity of care
• Educate clients and families on post-discharge expectations and financial considerations

• Maintain accurate, timely documentation in EMR systems
• Attend all required meetings (staff, aftercare, extended care)
• Produce reports and maintain compliance with organizational standards

• Bachelor's or Master's degree in a behavioral health, psychology, or clinical field
• Minimum 2+ years of behavioral health and client care experience
• Strong interpersonal communication and conflict resolution skills
• Knowledge of behavioral health levels of care (RTC, PHP, IOP, OP)
• Understanding of utilization review, medical necessity, and insurance processes
• Ability to facilitate financial conversations with clients and families
• Strong organizational and documentation skills
• Proficiency in Microsoft Office and web-based systems
• High moral and ethical values
• Maturity of judgment and behavior
• Ability to pass background check, urine drug screen, and criminal records tests
• Valid driver's…