Patient Services Supervisor

• Overseeing the day-to-day operations of a healthcare facility
• Responsible for providing high-quality medical services for the patients
• Implementing standard protocols and strict regulations to ensure safety and security
• Managing a team of patient service representatives who interact with patients
• Participating in process improvement in patient services
• Enhancing and standardizing workflows and SOP's throughout the patient services team
• Leading and participating in standard and ad-hoc meetings and presentations
• Assisting in managing all Patient Management and Document Management staff

• Bachelor's degree or equivalent but not required in lieu of applicable experience in managing a similar healthcare operation
• Excellent oral and written communication skills are required to communicate with colleagues, management, patients, and physician offices
• Infusion background is required
• Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence, CPR+ and/or Caretend experience is preferred
• Strong work ethics with attention to detail and quality are required
• Ability to identify and address problem accounts is required
• 3-5 years managerial experience is preferred

Demonstrates expertise in overseeing healthcare facility operations, ensuring high-quality medical services, and implementing safety protocols. Proficient in managing patient service teams and enhancing workflows to improve patient services.

• Healthcare Facility Management
• Infusion Background
• Patient Services Process Improvement
• Microsoft Office Suite
• Strong Communication Skills

• Healthcare Operations Management
• Patient Management
• Document Management
• Workflow Standardization
• SOP Development

• Attention to Detail
• Problem-Solving
• Team Leadership
• Work Ethic

• Medical Services
• Patient Interaction
• Safety Protocols
• Regulatory Compliance

• CPR+
• Caretend