Clinical Dietary Aide

Clinical Dietary Aide

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are seeking a Clinical Dietary Aide to support meal service operations within our clinical research unit  this role, you will help ensure that clinical trial participants receive meals and snacks safely, accurately, and on schedule. This includes preparing meal areas, delivering trays, maintaining kitchen and dining spaces, and providing friendly, patient-focused service throughout their stay.

This is an excellent role for candidates with experience as a dietary aide, food runner, server, cafeteria attendant, or hospitality associate who are interested in transitioning into a clinical research environment. The internal job title for this position is Medical Research Representative.

• Preparing, stocking, and maintaining kitchen, cafeteria, and dining areas in accordance with safety, cleanliness, and food-handling standards.
• Setting up trays, utensils, beverages, and supplies needed for meal service.
• Delivering meals and snacks to clinical trial participants according to dietary requirements and study schedules.
• Ensuring accurate labeling, portioning, and timing of meals based on protocol guidelines.
• Assisting with cleanup, including counters, equipment, dishes, carts, and dining areas.
• Working with clinical staff to coordinate meal timing around study procedures or restrictions.
• Providing excellent customer service to participants to ensure a comfortable and positive dining experience.
• Reporting participant needs or concerns promptly to the clinical team.
• Supporting general clinic operations with light administrative or participant-support tasks as needed.

• Experience in dietary aide, food service, hospitality, senior living, or customer service roles.
• Strong attention to cleanliness, organization, and food-safety procedures.
• Excellent communication, teamwork, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional, reliable, and comfortable interacting with clinical trial participants.
• Willingness to support flexible scheduling needs based on study activities.
• No previous clinical experience required — training provided.

• Be part of a mission-driven team supporting clinical trials that advance patient health.
• Gain exposure to the clinical research field with opportunities to learn and grow.
• Supportive team environment with training provided for all responsibilities.