Patient Access Coordinator

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Demonstrates proficiency in patient interaction, administrative support, and electronic health record management. Capable of effectively coordinating appointments and collaborating with healthcare teams while ensuring compliance with medical procedures and reimbursement practices.

• Patient Interaction
• Electronic Health Record Management
• Medical Front Office Procedures
• Customer Service Experience
• Communication Skills

• Alpha Filing System
• Medical Terminology
• Data Entry
• Insurance Verification
• Payment Collection

• Interpersonal Skills
• Oral Communication
• Written Communication
• Collaboration
• Empathy

• Valid Driver’s License

• Revenue Cycle Management
• Patient Experience Programs
• Prosthetic Care Plans
• Administrative Support
• Front Desk Operations

• Windows-Based Software
• Office Equipment
• Facsimile Machine
• Calculator
• Postage Machine