Health Information Specialist

• Process release-of-information requests, specifically medical record requests, accurately and efficiently
• Safeguard patient privacy and ensure releases comply with authorizations, company policy, facility policy, and HIPAA regulations
• Take calls from patients, insurance companies, and attorneys to provide medical record status
• Document information across multiple platforms using two computer monitors
• Receive and process requests for patient health information
• Maintain confidentiality and security of privileged information
• Maintain working knowledge of company and facility software
• Adhere to company and customer facility codes of conduct and policies
• Inform the manager about work, site difficulties, and fluctuating volumes
• Manage patient health records and ensure HIPAA compliance
• Prepare new patient charts using paper and electronic health record sources
• Assemble medical records in standard order and ensure they are accurate and complete
• Create digital images of paperwork for electronic medical records
• Retrieve and appropriately transmit records to internal and external requesters
• Answer inbound and outbound calls
• Assist with patient walk-ins and administrative duties such as faxes, mail, and data entry
• Schedule pickups as needed
• Perform other duties as assigned

• High School Diploma or GED
• Ability to commute between locations as needed
• Able to work overtime during peak seasons when required
• Basic computer proficiency
• Comfortable utilizing phones, fax machine, printers, and other general office equipment regularly
• Professional verbal and written communication skills in the English language
• Detail and quality oriented regarding accurate and compliant medical records information
• Strong data entry skills
• Able to work with minimum supervision and respond to changing priorities and role needs
• Ability to organize and manage multiple tasks
• Able to respond to requests in a fast-paced environment
• This job is not eligible for employment sponsorship
• Must meet productivity expectations as outlined at the specific site
• Experience in a healthcare environment (bonus points)
• Previous production/metric-based work experience (bonus points)
• In-person customer service experience (bonus points)
• Ability to build relationships with on-site clients and customers (bonus points)
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders (bonus points)

Demonstrates expertise in processing medical record requests while ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in managing patient health records and utilizing various office equipment to support efficient operations.

• HIPAA Compliance
• Medical Record Management
• Data Entry Skills
• Professional Communication
• Healthcare Experience

• Medical Record Requests
• Data Entry
• Basic Computer Proficiency Electronic Health Records
• Document Management

• Detail Oriented
• Organizational Skills
• Adaptability
• Customer Service
• Relationship Building

• High School Diploma
• GED

• Patient Privacy
• Confidentiality
• Healthcare Environment
• Production Metrics
• Process Improvement

• Office Equipment
• Computer Monitors
• Fax Machine
• Printers