Administrative Assistant – PRN

• Oversee staff and processes for patient check-in
• Verify charts are pulled for scheduled appointments
• Update demographics and eligibility
• Ensure current forms are being utilized
• Listen and respond to patient and/or family member concerns
• Respond to patient questions and complaints and route issues to appropriate personnel
• Analyze daily administrative operations and resource utilization
• Assist with Medic user issues
• Ensure proper cash controls are in place and policies and procedures are followed

• High school diploma or equivalent
• Minimum 1 year of lead/supervisory experience in a health care environment
• Any combination of education and experience providing an equivalent background may qualify
• Satisfactory completion of a Tuberculosis test is required for Carelon Health business units
• Bilingual English/Spanish preferred, not required
• 1+ years of medical front office experience preferred
• Prior authorization experience preferred
• Inbound call experience preferred
• Customer service experience in a medical or professional setting preferred
• Ability to work onsite at the posted locations and within reasonable commuting distance

Demonstrates strong leadership and supervisory skills in a healthcare environment, with a focus on patient check-in processes, administrative operations, and customer service. Proficient in managing patient concerns and ensuring compliance with policies and procedures.

• Lead/Supervisory Experience
• Medical Front Office Experience
• Customer Service Experience
• Prior Authorization Experience
• Bilingual English/Spanish

• Patient Check-In Management
• Chart Verification
• Demographic Updating
• Resource Utilization Analysis
• Cash Control Procedures

• Problem Solving
• Communication
• Listening

• High School Diploma
• Tuberculosis Test Completion

• Healthcare Environment
• Patient Concerns
• Inbound Call Experience

• Medic Software