Patient Food Service Host Lenexa Center

Our promise to you:

Joining Advent Health is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Advent Health is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

All while understanding that together we are even better.

Schedule: PRN

Shift: Day (United States of America)

Address: 16950 W 86TH ST

City: LENEXA

State: Kansas

Postal Code: 66219

Patient Food Service Host– PRN

Location: Advent Health Lenexa City Center

Schedule: PRN

The Food and Nutrition Services (FANS) Attendant enhances the patient experience by providing exceptional meal service, assisting patients with meal selection, assembling and delivering trays, and ensuring adherence to prescribed dietary requirements. This position serves as a key point of contact between patients and Food and Nutrition Services, utilizing a computerized diet office system and knowledge of therapeutic diets to support patient satisfaction and nutritional care.

The role is responsible for meal service accuracy, service recovery, patient rounding, and maintaining a clean, safe, and compliant environment while promoting excellence in customer service and patient-centered care.

• Assists patients with meal ordering utilizing computerized diet office systems and approved meal ordering technology.
• Guides patients through menu selections while ensuring choices comply with prescribed diets and nutritional guidelines.
• Provides personalized meal recommendations to enhance patient satisfaction and dining experience.
• Reviews and verifies patient dietary requirements to ensure meal accuracy and compliance with physician orders.
• Assembles patient meal trays according to therapeutic diet standards, presentation guidelines, and department procedures.
• Delivers patient meals accurately and timely while verifying patient identification and meal assignments.
• Ensures patients receive correct meal trays and confirms all dining needs are met before leaving the patient room.
• Rounds on patients and nursing units to evaluate meal satisfaction, identify service concerns, and provide service recovery when needed.
• Investigates and resolves patient and customer concerns promptly, professionally, and effectively.
  
  Maintains accurate patient meal records and updates dietary information as required.
• Communicates effectively with nursing staff, dietitians, and other healthcare team members regarding patient meal needs and dietary concerns.
• Supports departmental quality improvement and patient satisfaction initiatives.
• Maintains cleanliness and organization of work spaces, equipment, tray line areas, and service equipment.
• Stocks food service supplies and maintains inventory levels within assigned areas.
• Follows food safety, infection prevention, sanitation, and regulatory requirements.
• Maintains compliance with organizational policies, procedures, and patient confidentiality standards.
• Performs physically active duties, including extensive walking, standing for extended periods, pushing meal carts, and working shifts up to 12 hours in length.
• Performs other duties as assigned.

• Ability to read, write, speak, and comprehend English.
• Ability to communicate professionally and effectively with patients, visitors, nursing staff, and team members both in person and by telephone.
• Ability to handle customer interactions in a prompt, courteous, and helpful manner.
• Ability to utilize common software applications and hardware, including iPads, Tough Books, and computerized…