Clinical Trial Recruitment Representative

Clinical Trial Recruitment Representative - Lenexa, KS (Onsite)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Location: Lenexa, KS (Onsite)
Schedule: 15-20 hours per week | Flexible weekday scheduling between 8:00 AM and 5:00 PM

At ICON, our patients are at the center of everything we do. As a Clinical Trial Recruitment Representative, you will play a critical role in connecting potential participants with groundbreaking clinical research studies that help bring new treatments to patients around the world.

This is an excellent opportunity for individuals with customer service, healthcare administration, scheduling, patient access, or call center experience who are interested in gaining exposure to the clinical research industry.

As a member of our recruitment team, you will be the first point of contact for potential clinical trial participants. Your primary responsibility will be speaking with volunteers by phone, reviewing study requirements, and helping determine initial eligibility for clinical research studies.

Responsibilities include:

• Conduct phone screens with potential study participants
• Explain study details, procedures, and requirements in a clear and professional manner
• Review questionnaires and assess initial study eligibility
• Schedule screening appointments for qualified participants
• Accurately document participant information within recruitment databases
• Return voicemail messages and respond to participant inquiries
• Confirm upcoming appointments and communicate next steps
• Collaborate with recruitment and clinical teams to meet study enrollment goals
• Maintain confidentiality and high standards of data accuracy

Successful candidates are customer-focused, detail-oriented, and comfortable spending a significant portion of the day on the phone.

Preferred qualifications include:

• 1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related field
• Strong verbal and written communication skills
• Excellent phone etiquette and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer and data entry skills
• High school diploma or equivalent

The following backgrounds are highly valued:

• Medical scheduling or appointment coordination
• Patient access or registration
• Medical office or clinic experience
• Knowledge of medical terminology
• Healthcare customer service
• Clinical research interest or exposure

This position works onsite at our Lenexa, Kansas facility.

We are seeking candidates available for:

• 15-20 hours per week
• 2-4 shifts per week
• Flexible availability between 8:00 AM and 5:00 PM, Monday through Friday

• Flexible part-time schedule
• Gain experience in the growing clinical research industry
• Work with a mission-driven organization focused on improving patient lives
• Opportunity to develop skills that can lead to future clinical research careers
• Supportive team environment with hands‑on training

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and…