Per Diem Patient Care Coordinator

Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Infusion Pharmacy has an immediate opening for a friendly, patient focused and detail-oriented Patient Care Coordinator to join our team.

The primary role of the Patient Care Coordinator on the National Start of Care Nursing Team is to provide nursing coordination for infusion services for all Optum Infusion Pharmacy patients, coordinating the daily activities of referral, intake, staff/agency assignment and patient management. The Patient Care Coordinator works cooperatively with all members of the care team to support the vision and mission of the organization and deliver excellent customer service.

Shift Schedule (up to 10 hours per week):
Saturdays 8:30am - 5pm CST (may be asked to cover shifts during week if available based on business needs)

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Receives and executes the initial patient intake process to assure that patient verification and ongoing scheduling of nursing services occur in a timely manner
• Assures timely communication with other company personnel, and outside providers, especially Optum nursing and other agencies, to assure the quality and continuity of patient care
• Answer telephone calls promptly and courteously
• Ability to establish and maintain positive clinical rapport with all patients and their families, representing Optum Infusion Pharmacy including working directly with patients and their families, maintain contact as per company policy and protocol
• Communicates coordination of care with alternate providers (AIS, hospice) and documents communication
• Completes all required patient care documentation and reports accurately and in a timely manner, according to internal and external regulatory requirements
• Tracks schedule of visits
• Assists with staffing patient visits to subcontracted home health agencies, including sending/retrieving all required documentation for patient management
• Collaborative relationships involving agencies delivering services on behalf of/or in conjunction with Optum Infusion Pharmacy, including nursing agencies in a contracted relationship, patient, families, significant caregivers, and other healthcare team members
• Verifies appropriate nursing visit authorization is obtained
• Verifies patient demographics during the visit scheduling process
• Participates in staff meetings with nursing and pharmacy
• Maintain all mandatory education required upon hire and annually per policy
• Always represents self in a professional and ethical manner, while representing Optum Infusion Pharmacy, complying with all applicable company policies and procedures
• Perform other related duties and assignments as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ months of customer service or healthcare related experience
• Intermediate level of computer proficiency including Microsoft Office Word, Excel and Outlook and multiple…