Desktop Support Technician

Overview

DSS (Deskside Support) provides day-to-day local desktop support, receives inbound calls, troubleshoots and documents steps performed to resolve hardware, software and application issues in a ticketing system. Desktop Support Engineer provides break/fix, fault diagnosis and resolution. Provides fault analysis to customer’s core operating systems and platforms; support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in user support, Windows Desktop support & IT infrastructure, and network support.

Our client is responsible for the day-to-day governance of the activities and the work instructions for the resource to execute the activities.

• Provide first/second level contact and problem resolution for customer issues.
• Provide standard and non-standard technical support to end-users in response to requests.
• Use established operating procedures to review and resolve end-user technology issues; troubleshoot and resolve standard and non-standard hardware and software problems.
• Install, upgrade, support and troubleshoot computer hardware (computers, PCs, laptops, iPads, iPhones, printers, other user devices).
• Install, upgrade, support and troubleshoot Windows 10, Microsoft Office, O365, and other authorized desktop applications.
• Install, upgrade, support and troubleshoot MS Teams Room system and other conference room equipment.
• Install, upgrade, support and troubleshoot basic active network equipment and office IT infrastructure components.
• Work with third-party vendors to remediate complex Audio/Video issues as needed.
• Execute the new user onboarding process (room and connectivity preparation, devices configuration, devices handover, trainings).
• Perform end-user training within desktop support domain.
• Perform assigned IT project tasks (e.g., Office relocation projects, technology changes and new systems roll-outs).
• Maintain ticket updates for all reported incidents and maintain asset management database.
• Perform general preventative maintenance on computers, laptops, printers, user devices, and remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
• Admin telecom provider’s wireless devices/accounts.
• Should have basic knowledge of Mac OS to support Apple PC users and Apple iDevices.
• Broad experience of IT with basic understanding of networks, servers, Audio/Visual, Smart Devices and telecoms.
• Work in a project-based environment requiring flexibility and teamwork; perform other duties as assigned.
• Ensure acceptable user satisfaction from IT services (measured quarterly).
• Record critical data in the standard ITIL platform (Service Now).

• Windows 10, MS Office 365 and O365, PC hardware & IT network infrastructure installation and troubleshooting;
  Microsoft Active Directory;
  Helpdesk ticketing systems.
• Conference Room technologies (MS TEAMS Room, video cameras, speakers, mics).
• Mobile device management including iOS and Android; enterprise encryption solutions;
  Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills; ability to multi-task and meet SLA’s; excellent communication and customer service skills; adaptable and flexible; willing to work off-hours and weekends; experience in a GxP regulated environment.

Intermediate Level

This is a Contract position based out of Lenexa, KS.

The pay range for this position is $25.00 – $27.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits may include medical, dental & vision, 401(k), life insurance, disability, HSA, transportation benefits, PTO, etc.

This is a fully onsite position in Lenexa, KS.

This position is anticipated to close on Feb 6, 2026.

About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across…