Service Desk Technician
Listed on 2026-02-14
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Salary Range: $50,000 - $60,000+ Employer Paid Benefits
Hourly Rate: $25.00 - $30.00/hr W2 + Benefits
Start Date: ASAP
Bright Minds is searching for an experienced Service Desk Technician to provide high-quality technical support in a fast-paced, enterprise environment in the Lenexa, KS area. This role supports a user base of 1,000+ employees and requires a customer-focused professional who takes full ownership of service desk tickets from intake through resolution. The ideal candidate is comfortable supporting both onsite and field-based users and plays a critical role in employee onboarding and technology enablement.
In this role, you will be the frontline technology partner for employees, providing both onsite and remote Level 1 / 2 support in a Windows-based enterprise environment. You’ll serve as a primary point of contact for incoming service desk requests, taking full ownership of each ticket from initial intake through resolution, communication, and documentation. Service Desk Technicians support onboarding new hires by setting up accounts, provisioning equipment, and ensuring system access.
You’ll also be responsible for deploying and troubleshooting laptops, desktops, mobile devices, and peripherals, your work will directly enable employee productivity. You’ll regularly support field and remote users, resolving connectivity, application, and access issues, with a strong focus on Microsoft Outlook and Office applications.
Requirements for the Service Desk Technician:
- Proven Windows Service Desk experience in an enterprise environment supporting organizations with 500-1,000+ users
- Strong ticket ownership mentality with the ability to manage issues end-to-end and escalate to tier 2 / 3 when needed
- Hands-on experience supporting employee onboarding and equipment provisioning
- Comfortable supporting field users and remote staff
- Proficiency with Microsoft Outlook troubleshooting and user support
- Strong customer service, communication, and problem-solving skills
- Active Directory experience (user accounts, groups, password resets) is desired
- Experience with ticketing systems and asset management tools
For immediate consideration, please send updated MS Word resumes to:
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