ServiceNow Administrator

Wachter is in the middle of a large-scale Service Now implementation supporting project delivery, field services, sourcing, and operations. We are seeking an experienced Service Now Administrator with a strong implementation and rollout background to help configure, stabilize, and continuously improve the platform as it becomes a core enterprise system.

This role will focus initially on implementation, integration support, and UAT readiness, then evolve into platform ownership, enhancement delivery, and operational excellence as Service Now moves into steady state. The ideal candidate is hands‑on, comfortable working with imperfect requirements, a team player, and able to translate business processes into scalable Service Now solutions.

• Configure and maintain core Service Now modules being implemented across the business, including Strategic Portfolio Management (SPM), Field Service Management (FSM), and project/workflow automation.
• Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.
• Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.
• Assist with data migration, field configuration, and environment readiness across development, test, and production instances.

• Collaborate with internal teams and vendors on integrations between Service Now and Salesforce, Dayforce, Net Suite, and Mule Soft, ensuring data consistency and business process alignment.
• Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.

• Transition the platform from implementation to steady‑state ownership, including enhancement intake, backlog grooming, and release support.
• Support role‑based access, licensing, and environment governance as usage expands.
• Partner on training readiness, adoption support, and documentation, and supporting leadership as the platform scales.

• Service Now rollout milestones supported through successful UAT and production cutovers.
• Business stakeholders can clearly see end‑to‑end processes working across platforms (Salesforce → Service Now → Net Suite).
• Admin becomes a trusted contributor who proactively identifies improvements, not just reacting to requests.

• 4+ years of hands‑on Service Now administration experience
• Service Now CSA or CIS certifications
• Direct experience supporting new implementations or major module rollouts
• Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
• Experience supporting or coordinating integrations with external systems
• Comfortable working in fast‑moving environments with evolving requirements
• Strong communication skills with technical and non‑technical stakeholders

• Experience with SPM, FSM, or complex project‑based Service Now use cases
• Experience supporting UAT, pilots, and phased enterprise rollouts
• Familiarity with Agile delivery, release management, and MVP‑based implementation

$90,000 - $100,000 a year

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.