Engineering - Digital Delivery Manager

Position Summary

The Digital Delivery Manager is responsible for managing the execution, consistency, and performance of digital delivery services across projects and teams. This role translates Digital Delivery Services (DDS) strategy into operational reality by overseeing people, workflows, tools, and standards to ensure predictable, high-quality project outcomes.

This role serves as a team leader and delivery integrator, balancing leadership with active participation in project delivery. It also remains engaged in real project conditions by resolving complex delivery challenges, supporting high-impact execution, and ensuring digital delivery approaches are practical, scalable, and aligned with project needs.

• Manages digital delivery performance across assigned projects, sectors, or portfolios.
• Analyzes project scope, complexity, and delivery requirements to determine appropriate digital delivery approach.
• Develops or contributes to project‑specific digital delivery execution plans, including workflows, resourcing, and tool alignment.
• Ensures DDS workflows, standards, and tools are applied consistently and effectively across projects.
• Monitors delivery quality, efficiency, and adherence to digital delivery processes.

• Drives adoption and enforcement of Digital Delivery standards, ensuring consistent application of tools, platforms, and workflows across projects and addressing non-compliance directly.
• Partners with Digital Delivery Specialists to deploy and operationalize tools, automations, and advanced workflows across active projects.
• Identifies execution gaps and provides feedback to DDS leadership to inform continuous improvement and strategic evolution.
• Leads or supports training, onboarding, and enablement efforts to ensure successful outcomes.

• Tracks delivery performance indicators (quality, efficiency, utilization, risk) across projects.
• Provides clear reporting to DDS leadership on team capacity, performance, and trends.
• Uses direct project involvement to validate performance metrics and identify root causes of delivery challenges.
• Contributes to continuous improvement initiatives, pilot efforts, and maturity growth of Digital Delivery.

• Directly manages Digital Delivery staff.
• Assigns work, balances workloads, and forecasts resource needs in coordination with DDS leadership.
• Coaches team members on technical growth, workflow execution, and professional development.
• Supports performance reviews, goal setting, and career progression planning.
• Reinforces accountability, consistency, and quality across the team.

• Keeps others well informed and prioritizes audiences, accuracy, and timeliness.
• Facilitates an efficient, consistent workflow and exchange of information.
• Adjusts communication based on needs and make-up of audience.

• Leads by example, challenges assumptions, and creates candid feedback loops.
• Aligns personal actions and words, extends and receives trust, and upholds commitments.
• Maintains the confidence of clients and colleagues, especially when handling sensitive information.

• Creates a sense of urgency to tackle problems and rewards responsiveness.
• Recognizes opportunity for improvement, creating and supporting processes and feedback to improve results.
• Holds others accountable for doing their best work.

• Promotes a culture of collaboration across roles and teams.
• Navigates difficult conversations with diplomacy and leverages cooperative efforts to resolve conflict.
• Confronts exclusionary behavior and participates productively in discussions of diverse, sensitive societal topics.

• Pursues challenging assignments and new knowledge.
• Encourages experimentation when faced with new challenges.
• Examines mistakes, clarifies lessons learned, and applies to future work.

• Leverages area of expertise to contribute to team and company goals.
• Promotes an environment where people openly share their expertise, experiences, opinions, ideas, and perspectives.
• Maintains knowledge, skills, and abilities relevant to success throughout job functions.

• Personifies the values of the organization and champions organizational culture and vision, earnestly supporting and mobilizing decisions made by organizational leadership.

• Fosters positive client relationships and coaches others to do the same, striving for best-in-class service and internal and external client satisfaction.
• Anticipates and responds proactively to changes in client needs, priorities, and/or expectations, ensuring quality results.

• Demonstrates empathy and builds strong relationships with colleagues.
• Seeks and shares productive feedback with candor to help others grow,…