Program Manager

Dexian Government Solutions is recruiting for a Program Manager to support our proposal effort for the EPA Multi-Regional Information Technology Support Services (MRITSS) Region 7 contract in Lenexa, Kansas
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The Program Manager serves as the primary interface between Dexian Government Solutions and EPA leadership for all operational, technical, administrative, and service delivery activities supporting EPA Region 7 IT operations. This position provides leadership and oversight for multi‑site IT support services, service desk operations, escalation management, staffing, performance reporting, and customer satisfaction initiatives in a federal enterprise environment.

• Lead financial, technical, administrative, and personnel program activities to ensure successful execution of all contractual obligations.
• Serve as the primary point of contact (POC) to EPA IT leadership and act as the primary escalation authority for operational service activities.
• Oversee cross‑project planning, staffing, scheduling, milestones, and deliverables.
• Manage contractor personnel, workforce development, and training activities.
• Support EPA Region 7 operational requirements across multiple support locations and remote user environments.
• Ensure compliance with EPA service management, reporting, security, and performance monitoring requirements.
• Manage operational reporting activities, including SLA metrics, incident trends, staffing updates, and customer feedback reporting.
• Participate in contract‑level meetings and coordinate operational updates, changes, risks, and service improvement initiatives.
• Coordinate innovations and service portfolio improvements with EPA leadership.
• Oversee ITIL‑based service management operations utilizing EPA enterprise ITSM tools.
• Ensure contractor compliance with FISMA, EPA security policies, and annual training requirements.
• Support operational transition activities including phase‑in, knowledge transfer, and continuity planning.
• Provide oversight for invoicing support, staffing administration, personnel evaluations, and operational governance activities.

• 10+ years of experience managing federal IT support services programs of similar scope and complexity.
• Demonstrated experience leading operational IT service delivery teams in enterprise or federal environments.
• Experience managing ITIL‑aligned service management operations and SLA‑driven support environments.
• Demonstrated experience overseeing multi‑site IT operations, customer support activities, and escalation management functions.
• Experience interfacing with senior government leadership and customer stakeholders.
• Demonstrated experience managing operational risks, staffing, scheduling, and performance reporting activities.
• Demonstrated familiarity with Federal IT security requirements, FISMA compliance, and federal operational governance requirements.
• Experience supporting enterprise IT environments within Federal agencies preferred.
• Strong written and verbal communication skills with demonstrated experience leading customer‑facing operational meetings and reporting activities.
• ITIL 4 certification preferred.

Bachelor's degree from an accredited College or University in business administration, business management, information systems, information technology, or engineering.

Program Management Certification from an industry recognized certification authority such as Project Management Institute (PMI).

Tier 4 Public Trust (High Risk/Sensitive) is required to start.

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company‑paid Life/AD&D, Company‑paid Short Term and Long‑Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is…