Installation Project Manager

Job Description

This role has been designed as a hybrid position with an expectation that you will work on average two days per week from an HPE office.

Within the family there is a range of technical and managerial customer on‑site functions. The family of jobs is focused on managing the on‑site delivery of software services, pre‑sales, post‑sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Provide direct post‑sales systems onsite technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company total customer experience as well as revenue growth, profitability and account retention.

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less‑experienced team members on complex incidents.
• Deliver strategic account support by proactively maintaining high‑level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• Develop and grow assigned customer account relationships with complex and strategic accounts.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Design and deliver support solutions using specific industry knowledge and expertise;
  Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.
• Provide suggestions for operational efficiencies.
• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
• Lead Customer Expectation management as part of escalation process.
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.

• Bachelor's degree preferred or Associate degree holder (technical field) with 3u20135 years working experience in related fields desired.
• Fluency in Arabic language.
• Inu
  2011depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Some inu
  2011depth knowledge of corporate organization and policies.
• Thorough knowledge of company products and services offerings, company organization, competition, thirdu
  2011party products and market trends.
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Advanced skills in project management, communication, analysis, and presentation.
• Expertise in area of focus and knowledgeable of future technology directions.
• Mission Critical and ITIL certifications.

• Accountability
• Accountability
• Active Learning
• Active Listening
• Bias
• Business Growth
• Change Management
• Client Expectations Management
• Coaching
• Creativity
• Critical Thinking
• Crossu
  2011
  
  Functional Teamwork
• Customer Centric Solutions
• Customer Experience (CX)
• Customer Feedback
• Customer Lifetime Value
• Customer Relationship Management (CRM)
• Design Thinking
• Empathy
• Followu
  2013
  
  Through
• Growth Mindset
• Infrastructure as a Service (IaaS)
• Intellectual Curiosity (Inactive)
• Long Term Planning
• M…