Manager-IT Operations

The Manager – IT Operations is accountable for the reliable, secure, and cost-effective delivery of day-to-day technology services across a hybrid environment, including infrastructure, networking, tactical cybersecurity management, and service desk functions. This role leads the IT Engineering and IT Service Desk teams and relevant service providers, owning operational performance, incident response, and continuous improvement for both the standard IT/Business domain and the Operational Technology (OT) domain.

This role owns operational outcomes for core technology platforms and end‑user support across both the IT/Business domain and the Operational Technology (OT) domain, including: server and cloud infrastructure; identity and access foundations; enterprise and industrial networking (LAN/WAN/Wi‑Fi/VPN and OT network segments); security operations and tactical risk reduction; asset management; and the service desk operations and customer experience. The Manager ensures appropriate IT/OT boundaries, segmentation, and support models that protect safety, uptime, and business continuity.

The Manager is responsible for managing the department’s budget, staff, and operations.

Pay range for this position is $134,700/yr to $188,500/yr. Compensation for the selected candidate will depend on candidate qualifications and experience related to the position requirements.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Accountable for the services and performance of the IT Operations Department.
• Responsible for Water One’s technical landscape including infrastructure and networking across on‑prem and cloud environments.
• Responsible for operational health of compute, storage, virtualization, cloud services, and core infrastructure and platform services (e.g., directory services, identity, endpoint management) to meet availability and performance targets across both IT and OT environments.
• Responsible for capacity planning, lifecycle management, patching, and vulnerability remediation across infrastructure platforms in alignment with change and release practices.
• Manages backup, recovery, and disaster recovery planning and execution for systems managed by the IT Operations department.
• Standardizes configurations and build practices; drives automation and documentation to reduce operational risk.
• Responsible for vendor and contract management for operations (e.g., MSPs, carriers, hardware/software maintenance, OEMs/integrators), including procurement, renewals, SLA enforcement, risk management, and ongoing performance reviews. Responsible for 24/7 support and escalation for IT Operations services.
• Oversees all new network projects to include initial scheduling, project assignments, project instruction and post implementation evaluation.
• Responsible for asset management for IT end‑user hardware (laptops/workstations, printers, company cell phones, a/v equipment), software, network, servers, and associated equipment.
• Oversees the secure, reliable operation of OT network infrastructure, including plant and facility connectivity, WAN connectivity, and core network services, ensuring alignment with safety, uptime, and operational requirements.
• Partners with Engineering and Operations to support OT platforms (SCADA, HMIs) and enforces IT/OT segmentation and access controls—such as firewalls, jump hosts, and MFA where feasible—while ensuring monitoring and logging within OT constraints.
• Manages OT operational support and security lifecycle activities, including incident response and escalation, change control, asset inventory, OT specific documentation, and coordinated vulnerability remediation and patching strategies that balance risk, safety, and operational continuity Ensures reliable and secure operation of IT/OT networks including LAN/WAN, Wi Fi, internet edge, remote access/VPN, and network services (DNS/DHCP/IPAM as applicable).
• Responsible for technical and network architecture and standards.
• Manages network maintenance windows, change implementation, and communications to minimize business disruption.
• Oversees network carrier…