Client Support Specialist II Network Administrator

Client Support Specialist II, Network Administrator About the Role

Visory is seeking a Client Support Specialist II, Network Administrator to ensure uptime and reliability across internal and client network environments. In this role, you will troubleshoot and resolve client-facing network issues, support infrastructure projects, and serve as an escalation resource for technical support teams. You’ll work closely with clients, peers, and leadership to maintain secure, stable, and high-performing network environments while delivering exceptional service within contracted SLAs.

• Network Administration & Maintenance
  :
  Install, configure, patch, and maintain network equipment and infrastructure for Visory and its clients to ensure reliability and security.
• Monitoring & Issue Resolution
  :
  Proactively monitor internal and client network environments, troubleshoot outages and service-related issues, and respond within SLA requirements.
• Project & Escalation Support
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  Execute project-based network initiatives and serve as an escalation resource for technical support teams on advanced networking issues.
• Documentation & IP Management
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  Maintain accurate network diagrams, technical documentation, IP space configurations, and related infrastructure records.
• Client Communication & Collaboration
  :
  Communicate network issues, project updates, and resolutions effectively with clients, peers, leadership, and stakeholders.
• Onsite & On-Call Support
  :
  Provide onsite client support as needed and participate in a rotating on-call schedule to support operational continuity.

• Experience & Education
  :
  High school diploma or GED required with 3–5 years of related networking or technical support experience;
  Bachelor’s degree preferred.
• Networking & Technical Skills
  :
  Experience supporting and troubleshooting network infrastructure including firewalls, switches, wireless environments, IP configurations, and related technologies.
• Business & Support Tools
  :
  Proficiency with PSA systems such as Connect Wise, ERP systems such as Net Suite or Quick Books, and Microsoft Office applications including Excel, Outlook, and Word.
• Troubleshooting & Analytical Skills
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  Strong analytical and problem-solving abilities with the ability to research issues, identify dependencies, and develop effective solutions.
• Communication & Customer Service
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  Excellent written and verbal communication skills with strong customer service instincts and the ability to manage difficult or high-pressure situations professionally.
• Work Style & Collaboration
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  Self-motivated team player with strong judgment, adaptability, leadership qualities, and the ability to work effectively in fast-paced environments.
• Work Environment & Physical Requirements
  :
  Ability to work for prolonged periods at a desk and on a computer and lift up to 15 pounds as needed.

• Competitive compensation and benefits package (including 401k).
• Professional development and certification opportunities.
• Exposure to diverse client environments and advanced networking projects.
• A collaborative and client-focused work culture.