Service Installer Technician

The Mission

We are seeking a Service Installer Technician (SIT) who is driven by eliminating inefficiencies and avoiding "quick-fix" solutions. In this role, you are not just maintaining systems-you are a Solutions Architect responsible for the precise implementation and long-term stability of our clients' technology infrastructure. If you are an analytical problem-solver who prioritizes project management, documentation, cybersecurity, and "doing it right the first time," this is your environment at Onsite Logic!

Position Summary

The SIT is a Subject Matter Expert (SME) accountable for the end-to-end project delivery of hardware, software, and networking solutions. You will own the full project lifecycle, from design to implementation, ensuring that every server, network configuration, and Microsoft 365 integration is executed to exact specifications. You will act as the final technical escalation point, solving complex problems that require deep knowledge in networking, cybersecurity, and enterprise solution architecture.

This role requires a proactive, assertive approach to project management, you will own projects, identify risks before they become issues, and ensure all technical standards are met at the highest level.

Essential Duties & Responsibilities

• Precision Implementation:
  Deploy new hardware and infrastructure services with an obsessive focus on accuracy and industry best practices.
• Project Management & Governance:
  Plan, manage, and execute projects, controlling scope, timelines, and budgets to ensure successful project delivery. Maintain a minimum 90% on-time project completion rate.
• System Auditing & Documentation:
  Maintain 100% accurate documentation. If it isn't documented, it isn't finished.
• Technical Escalation:
  Solve deep-tier technical issues, performing root-cause analysis rather than just treating symptoms.
• Process Improvement:
  Identify inefficiencies in recurring client issues or documentation gaps and engineer solutions to improve workflow and system reliability.
• Cybersecurity & Networking Stewardship:
  Implement security-first network configurations and maintain Microsoft 365 best practices; act as the gatekeeper of clients' digital integrity.

Do you fit this profile?

• Detail-Obsessed:
  You agonize over the details because you know that a single character in a script or one loose port can cause a system failure.
• Analytical & Technical:
  You enjoy deconstructing complex problems and finding the most logical, structured solution.
• Proactive & Assertive:
  You don't wait for instructions when you see a security risk or a system flaw; you address it and report it.
• Perfectionistic:
  You have a high internal bar for "quality" and take pride in work that is clean, organized, and scalable.

Key Performance Indicators (KPIs)

• Efficiency:
  Maintain a minimum of 85% weekly time utilization.
• Fiscal Accuracy:
  Achieve 90% or higher Budget-to-Actual hours target.
• Project Velocity:
  Maintain a 90% or higher on-time project closure rate.

Job Qualifications

• Technical Foundation: 3+ years of MSP Helpdesk experience; 1+ year of intensive ticketing system usage.
• Security Mindset:
  Advanced knowledge of cybersecurity concepts (Network+, Security+, or higher preferred).
• Operational Structure:
  Exceptional organizational skills and the ability to prioritize tasks based on logical urgency and impact.
• Clear Communication:
  Ability to translate complex technical jargon into clear, professional advice for clients and internal teams.

Education & Experience

• Associates Degree in IT or equivalent real-world technical experience.
• Demonstrated experience managing technical projects, from planning and solution design to full project delivery.