AEC Customer Success Manager

Job Requisition  #

26WD96591

Autodesk Education Experiences (AEX) @ Autodesk

Autodesk is on a multi-year journey to converge the worlds of design and make through powerful automations that help anyone, anywhere, to turn their ideas into products, buildings, infrastructure, and media. To get there we are deploying the most advanced capabilities available for design and make, cloud computing, and generative design to solve the world’s most perplexing design, manufacturing, construction, and entertainment challenges.

Ensuring the next generation of professionals are prepared to use new manufacturing and construction techniques is a top priority for Autodesk and its customers. To help ensure this happens, Autodesk provides open access to its professional tools and supporting content and certifications for students, educators, and academic institutions around the world. We want to prepare the next generation for jobs of the future and shape the future of how the world is designed and made.

As a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Midmarket educational institutions, ensuring their desired outcomes are achieved through close partnership and collaboration. You will report to the Senior Manager, AEX Field Engagement, US and work closely with the broader account team. You will be the main driver for solution adoption, capturing new opportunities and working with the account team to help expand our partnership with these customers.

We are looking for an experienced Customer Success Manager who is strategic, relationship-focused and business oriented to join the Autodesk Education Experiences team. We expect you to be able to communicate with a broad spectrum of stakeholders, from deans and administrators to faculty and students, to Autodesk Learning Partners.

This is a hybrid role with a combination of remote and occasional onsite work.

• Collect customer requirements and pain points necessary to make recommendations that can help customers achieve their desired organizational goals

• Demo Autodesk solutions and technology to generate interest and promote product adoption; share key insights with account team members to inform strategy

• By working with cross-functional teams, facilitate and coordinate activities to ensure successful technology adoption

• Build working relationships withing broader Autodesk teams to achieve account goals

• Hold regular check-in calls, business reviews, webinars, and mentoring sessions with customers to ensure successful product adoption and identifying further expansion opportunities

• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the AEX team and the broader Autodesk ecosystem

• Collaborate cross-functionally with Product teams, Autodesk Research, Customer Success, and other internal Autodesk organizations

• Prioritize tasks across multiple accounts and stakeholders; have courage to ask clarifying questions

• Contribute to quarterly business reviews with account team and executive sponsors

• Travel up to 30% on average

• Strong working knowledge and demonstrable proficiency in Architecture design tools such as Revit, Forma or similar software

• 3+ years experience working in the Architecture industry

• 5+ years experience in customer success management, sales or pre-sales activities with great track record of driving business impact

• Exhibit a collaborative and consultative work style with the ability to thrive in a highly dynamic work environment

• Experience or exposure to sales methodologies and processes

• Experience in working directly with varying levels of customer stakeholder groups

• Good understanding of AECO and SaaS industries

• Experience working within large/complex enterprise organizations

• Ability to inspire, influence, and encourage others in relationship with Autodesk Learning Partners and peers

• Prior history in working with Educators and Students in post‑secondary education institutions

• Experience working within a channel ecosystem

• Previous experience using

• Detail…