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SaaS Customer Support Manager - Lead Global
Job in
Lenexa, Johnson County, Kansas, 66215, USA
Listed on 2026-06-04
Listing for:
INE
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management skills. This hands-on role involves managing a small support team, improving workflows in Zendesk, and ensuring customer satisfaction. Competitive benefits include healthcare, flexible PTO, and a matching 401k plan.
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