ServiceNow CMDB Specialist

Talascend is currently seeking a Service Now CMDB Specialist for a remote, contract opportunity with our client.

This role involves managing, maintaining, and optimizing the Service Now Configuration Management Database (CMDB) for a temporary 6‑month assignment. The specialist will ensure data accuracy, support discovery processes, and collaborate with various IT stakeholders during this project period.

• Implement, configure, and maintain the Service Now CMDB to ensure data accuracy and integrity, collaborating with infrastructure and tool owners
• Develop and enforce CMDB policies, standards, and procedures
• Perform regular audits and reconciliation of CMDB data to ensure compliance
• Set up and manage Service Now discovery schedules, probes, sensors, mid‑servers, and credentials
• Create and manage CI classes and relationships within the CMDB, aligned with CSDM standards
• Apply network fundamentals knowledge to support discovery and CMDB processes
• Understand Windows/Linux administration, DNS, DHCP, Active Directory, and related services
• Utilize scripting in Power Shell, JavaScript, or Python to automate processes and enhance CMDB functionality
• Work closely with IT teams, business units, and vendors to align CMDB support with organizational goals
• Develop dashboards and reports for monitoring CMDB data and health metrics

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 3‑5 years of experience working with Service Now CMDB and ITSM processes
• Hands‑on experience with Service Now Discovery, Service Mapping, and integrations
• Strong knowledge of Service Now platform capabilities and CMDB architecture
• Experience configuring and managing discovery patterns, mid‑servers, and credentials
• Understanding of network protocols, IP addresses, firewalls, and ports
• Familiarity with Windows/Linux administration, DNS, DHCP, and Active Directory
• Basic scripting skills in Power Shell, JavaScript, or Python
• Service Now Certified System Administrator (CSA) required
• Proven analytical, problem‑solving, and collaboration skills

• Experience with ITIL frameworks and processes
• Knowledge of cloud infrastructure and hybrid environments
• Understanding of data governance and compliance standards
• Familiarity with Manage Engine OpManager, Microsoft SCCM, or other data sources

Background Check and Drug Screen may be required.

Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including health and disability insurance, 401(k), EAP, paid time off, and company‑paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.