ServiceNow Administrator

Job Title:

Service Now Administrator

Location:

Lenexa, Kansas

• Configure and maintain core Service Now modules including Strategic Portfolio Management, Field Service Management, and project/workflow automation across the business.
• Collaborate with multiple teams to translate business requirements into workflows, forms, business rules, UI policies, and automation.
• Support UAT cycles, pilot phases, and phased cutovers, including defect triage, configuration fixes, and deployment support.
• Assist with data migration, field configuration, and environment readiness across development, test, and production instances.
• Collaborate with internal teams and vendors on integrations between Service Now and systems such as Salesforce, Dayforce, Net Suite, and Mule Soft.
• Help document integration touchpoints, field mappings, and dependency risks during rollout and enhancement planning.
• Transition the platform from implementation to steady-state ownership, including enhancement intake, backlog grooming, and release support.
• Support role-based access, licensing, and environment governance as usage expands.
• Partner on training readiness, adoption support, and documentation, and support leadership as the platform scales.

• 4+ years of hands‑on Service Now administration experience
• Service Now CSA or CIS certifications
• Direct experience supporting new implementations or major module rollouts
• Strong configuration skills: workflows, business rules, UI policies, forms, tables, ACLs
• Experience supporting or coordinating integrations with external systems
• Comfortable working in fast-moving environments with evolving requirements
• Strong communication skills with technical and non-technical stakeholders

• Experience with SPM, FSM, or complex project-based Service Now use cases
• Experience supporting UAT, pilots, and phased enterprise rollouts
• Familiarity with Agile delivery, release management, and MVP-based implementation

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.