Epic Willow - IT​/Clinical Application Analyst

Job Summary

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. The Epic Willow Ambulatory (Retail Pharmacy) Hybrid position—either local or fully remote if experienced/certified and not local—manages support for Epic and 3rd‑party applications through implementation, support, maintenance, and optimization.

• Design, build, and test Epic and 3rd‑party applications for implementation, optimization, and ongoing support.
• Perform comprehensive testing for all designated applications, documenting progress, reporting, and resolving identified issues.
• Facilitate workflow design and validation in collaboration with end users.
• Assess and document workflows by interviewing or shadowing users.
• Determine improvement areas and optimize workflows, ensuring design, build, documentation, and integration testing are completed successfully.
• Follow process methodologies, policies, and procedures for software support and maintenance to ensure data integrity.
• Recommend technology solutions that improve the quality and efficiency of clinical and operational processes.
• Respond quickly and appropriately to situations, anticipating needs and making informed decisions.
• Coach and mentor junior team members.
• Complete assigned tasks per defined project scope, timelines, and budgets; work on multiple implementations simultaneously.
• Update assigned requests and project tasks, and communicate status updates effectively.
• Report risks for projects promptly to appropriate team members and manager.
• Coordinate installation of application changes following change control processes.
• Assess incoming incidents, resolve issues, or appropriately marshal escalation.
• Utilize standard departmental process and tools to ensure Service Line Agreement compliance.
• Participate in on‑call coverage responsibilities.
• Adjust work hours as necessary to accommodate scheduled or unscheduled downtimes and implementations.
• Perform other related duties as required or requested.

• High School Diploma or GED (Bachelor’s highly recommended)
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation
• Experience with Epic EHR preferred
• Knowledge of industry standard practices in application support function

• Certification in the assigned Epic Application is required within six (6) months of hire and within two attempts.
• ITIL certification preferred
• Employees maintaining a clinical licensure must uphold licensure or certification per governing board requirements.

• Communicate effectively via verbal or written methods.
• Complete technical assignments with minimal supervision.
• Interact professionally with a diverse group of end users, internal/external teams, and vendors.
• Knowledge of healthcare operations, workflows, policies, and regulations.
• Work effectively in a fast‑paced and dynamic environment.
• Possess outstanding analytical and problem‑solving skills.
• Understand and redefine processes to implement technology solutions.
• Detail oriented, well‑organized, and demonstrate ownership for project success.
• Demonstrate excellent customer service qualities.

• Internal:
Interaction with all UMC departments, medical staff, and technical personnel at TTUHSC and UMC Physicians, and future connection affiliates.
• External:
Work with multiple vendors from a support perspective.

Work is of medium demand; walking, sitting, and standing most of the time while on duty. Occasional lifting of equipment is required. Adequate hand/eye coordination and fine motor skills for typing. Talking and hearing essential for interaction with coworkers and customers.

Work occurs in a well‑lighted, heated, and ventilated building. Hours may vary to accommodate the needs of other departments or system maintenance. Many system management functions can only be performed during non‑peak hours. Normal work…