Jr. I.T. Technician

Want a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out.

We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Easy Ice continues to grow and seeks a bright, highly motivated
JR IT Technician to join their team in the
BBB market. The Jr IT Technician role works to provide software, hardware and related computer component support and maintenance with the goal of optimal computer systems operation, including end-user support and education. This position provides support and assistance with day-to-day issues along with working with our technology vendors to accomplish various tasks.

• Provide first level support to staff for general technology, software, and hardware needs
• Improve reference/knowledgebase documents by writing and maintaining documentation
• Follow-up with staff, provide feedback, and see problems through to resolution while escalating issues as needed
• Assist with set-up of employee workstations (on-boarding, off-boarding), as necessary, and within Easy Ice protocol, software and settings
• Become familiar with various company platforms and assist with end user training
• Update computer workstation software as necessary
• Ensure proper recording, documentation, and closure of tickets
• Format machines and re-install software as needed
• Repair and troubleshoot hardware such as workstations and printers
• Assist with maintaining inventory levels and tracking inventory
• Assist with various general IT tasks such as data entry, data analytics, and shipments (inbound/outbound)

• Must have a basic understanding of Active Directory
• Must have working knowledge of MS Office programs and Office 365
• Must have working knowledge of Microsoft Windows operating systems
• Must be familiar with basic networking
• Must be able to build a personal computer and troubleshoot hardware
• Basic understanding of help desk ticketing
• Familiar with mobile device support (Android/IOS)
• Perform well under pressure and be resourceful in obtaining information/skills that support a fast paced often crucial IT environment
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Ability to carry out oral and written directions and work with minimal supervision
• Communicate clearly and professionally, both verbally and in writing
• Must have good people skills as a team player, willing to establish and maintain a good working relationship with other departments, co-workers and vendors
• Must be trustworthy and dependable when working with sensitive documentation and access
• Strong command of company’s policies and procedures
• Comfortably lift 50lb objects
• Must be willing to obtain a COMPTIA A+ or similar certification within 12 months
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor
• May occasionally be required to spend extended period underneath a desk to complete work.
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Provide all Tools needed to complete the job

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.