Customer Service Rep Software

We are looking for a smart, reliable person with good attention to detail, an eagerness to learn, and the grit to not give up when things get hard.

You will be working in a software company so you must know your way around a computer. You will be supporting one main and a few small proprietary software programs for customers, assisting with internal questions regarding the software, testing bug fixes and new builds, and updating help topics.

You will be expected to handle tickets via both phone and e-mail. Issues are screened by our help desk receptionist. The average technician takes 2-3 issues per hour so, you have time to do all your tasks.

We create, sell, and support specialized accounting software for the service and construction industry. We make a very specific “Quick Books®” type of software. We have a specialized 12 step training program to help bring you up to speed with the rest! We especially appreciate employees with the ability to research and figure our how to do new things. The only skills that are non-negotiable are reliability and tenacity.

• Provide quality support by responding to tickets and phone calls that are screened by our receptionist.
• Become an expert on our software with a basic understanding of common bookkeeping/accounting practices.
• Provide in-house support to new and existing employees regarding our software.
• Provide support to new and existing software customers.
• Master new features as they are added to our software.
• Perform software testing and report bugs.
• Review and update our training materials and help topics.

• Basic Helpdesk Experience is extremely helpful!
• Knowledge of Windows 7, 10 OS

• Knowledge of Windows Server is a plus
• Experience with SQL Server is a plus
• Software Testing Experience is a plus

• Strong organization, communication and interpersonal skills
• Exceptionally flexible and adaptable
• Collaborative: working together and assisting each other in order to achieve the organization’s goals
• Detail-oriented
• Quick learner that doesn’t mind putting in some after hours work to excel in the position
• Ability to reliably show up for a regular daytime work (weekend work is very rare)
• Detail oriented

• We promote from within; support is a gateway to other positions within the company.
• Great benefits package! Benefits include health insurance, life insurance, dental insurance, accidental injury insurance, critical illness insurance, vision insurance, 401K, paid personal days, one to three weeks of vacation, holidays, birthday pay, wellness plan, Maternity/paternity leave, wellness day, COVID pay, pet adoption assistance, veterans day off with pay (if you are a veteran), pet friendly office (we have two cats), company gym, full kitchen, and a fantastic work atmosphere.
• Commissions! As part of our support team a portion of the commissions from support plans go to you every quarter.

Job Type
:
Full-time

Pay
: $17.00 – $21.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

• 8 hour shift

• Lenexa, KS 66219:
  Reliably commute or planning to relocate before starting work (Required)