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AI-Enhanced IT Service Desk Technician
Job in
Lenexa, Johnson County, Kansas, 66215, USA
Listed on 2026-07-25
Listing for:
Performance Contracting
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support
Job Description & How to Apply Below
Performance Contracting Group is seeking an IT Service Desk Technician in Lenexa, KS to deliver high-quality end-user support and rapidly resolve incidents. You will triage requests via Service Now, document steps, and maintain ticket health while using AI tools to improve troubleshooting and communication.
This role emphasizes onboarding/offboarding tasks, device support, and knowledge article creation. The ideal candidate has 1–2 years in a service desk or related IT role, solid MS 365/Windows
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