Assistant Computer Specialist

Position: ASSISTANT COMPUTER SPECIALIST
Assistant Computer Specialist WHO WE AREGLEAMNS Human Resources Commission, Incorporated, is a community-based organization that works in partnership with our local communities to deliver quality services, assistance, and opportunities to eligible customers with emphasis placed on education, employment, and developing self-sufficiency. GLEAMNS is the largest community action agency in South Carolina. We provide a “hand-up” to families dedicated to lifting themselves from poverty.

We want you to join our team where we are…People Helping People. GLEAMNS is a qualified employer for the federal Public Service Loan Forgiveness (PSLF) program where your student loans are eligible for forgiveness!

THE MISSION The ASSISTANT COMPUTER SPECIALIST is expected to:

To support the agency’s Information Technology operations by assisting with the installation, maintenance, troubleshooting, and documentation of computer systems, network infrastructure, communication systems, and software applications across all GLEAMNS service counties. This position also provides technical support, user training, and contributes to the reliability, security, and performance of agency technology systems PHYSICAL DEMANDS Work is performed in both office and field environments. Field work includes traveling to agency sites across the fourteen counties served by GLEAMNS to install, repair, or maintain technology systems.

Must be able to lift and move up to 50 pounds, climb ladders, access tight or elevated spaces, and work around cabling, wiring, and electronic equipment. Work may require bending, kneeling, standing for extended periods, and transporting equipment between locations.

A SNAPSHOT OF EXCITING THINGS YOU WILL DO:

Diagnose, troubleshoot, and resolve technical issues involving agency computers, peripherals, software applications, and network systems across all GLEAMNS service counties, escalating complex issues to the Computer Specialist when necessary.

Assist in the design and development of computer systems, applications, and technology solutions based on user or system requirements.

Assist in documenting system configurations, procedures, and technical specifications.

Assist in testing, modifying, and implementing software or system changes under the direction of the Computer Specialist.

Assist with the management and maintenance of the agency’s email system.

Support backup systems, virus detection, file conversions, and data recovery processes.

Monitor and maintain hardware and software systems to ensure proper functionality and security.

Assist with the design, updates, and maintenance of the agency’s website.

Assist the Computer Specialist in conducting classroom and one on one training on computer systems and software applications.

Assist in developing training manuals, Power Points, videos, and other instructional materials.

Support the design, installation, and maintenance of communication systems within all GLEAMNS service counties.

Perform other job-related duties as assigned by the Computer Specialist.

HOW YOU CAN MAKE A DIFFERENCE Time Management — Balance and prioritize responsibilities in a manner that allows for multi-tasking and ensuring you complete your work on time.

Initiative — Willingness to take on responsibilities and challenges.

Analytical Thinking — Analyze information and use logic to address work-related issues and problems.

Adaptability/Flexibility — Be open to change (positive or negative) and to considerable variety in the workplace.

Communicates effectively:
Demonstrate the ability to communicate both verbally and non-verbally with active listening, observing, speaking and empathizing.

Technology savvy:
Use computers and computer systems (including hardware and software) to accurately program, enter data, or process information.

Collaborates:
Builds partnerships and works collaboratively with others to meet shared objectives.

Drives results:
Consistently achieves results, even under tough circumstances.

Team Player:
Work effectively in a team environment.

Problem Solver:
Ability to troubleshoot and problem solve.

Work Ethic:
Positive attitude, assertive, dependable, and energetic.

Critical Thinking:
Use reasoning to…