Fast Track Claims Adjuster, Auto PD

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Fast Track Claims Adjuster, Auto PD to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

The role of a Fast-Track Claim Adjuster is to investigate, evaluate and resolve first and third-party auto liability claims, and occasionally minor injury claims and low complexity general liability losses. We are seeking a motivated and detail-oriented Auto Physical Damage Claims Adjuster to investigate, evaluate, negotiate, and resolve claims. This role is ideal for someone with prior insurance, automotive, or claims experience who is looking to grow a career in claims handling.

The adjuster will work directly with policyholders, claimants, repair facilities, and vendors to provide timely and fair claim resolution while delivering strong customer service.

• Investigate and manage auto physical damage claims from first notice of loss through final resolution.
• Review coverage, determine liability as applicable, and evaluate vehicle damages.
• Coordinate inspections with repair facilities, appraisers, rental vendors, and customers.
• Communicate clearly and professionally with insureds, claimants, attorneys, and internal partners.
• Review estimates, photographs, repair documentation, and total loss evaluations.
• Negotiate settlements within authority limits and document claim activity accurately.
• Monitor claim progress to ensure timely handling and compliance with company standards and state regulations.
• Identify potential fraud indicators and escalate concerns when appropriate.
• Maintain productivity, quality, and customer service expectations in a fast-paced environment.
• Assist customers through what can often be a stressful experience with empathy and professionalism.

• Bachelor’s degree preferred.
• 2+ years of experience in insurance claims, customer service, collision estimating, or related field preferred.
• Basic understanding of automobile repair processes and vehicle damage evaluation preferred.
• Strong communication, negotiation, and organizational skills.
• Ability to manage multiple priorities and work independently.
• Comfortable using claims management systems and standard business software.
• Ability to make sound decisions and apply problem-solving skills.
• Property and casualty licenses required. Must be obtained within 6 months of hire.

Ready to take your career to the next level? We would love to hear from you!

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits. A summary of which can be viewed here: US Benefits.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty…