Auto Damage Trainee – Field

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns and ensure a positive experience
• Drive customer satisfaction through meaningful interactions
• Complete required hands‑on training at the Ashburn, VA training facility and field training center

• Customer-facing experience preferred
• Experience in high-volume call centers with KPIs and measurable goals preferred
• Active Adjusters license preferred
• High School Diploma or GED required
• Valid driver’s license meeting company underwriting guidelines required
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable and detail-oriented
• Ability to prioritize and multitask across platforms
• Available to work evenings, weekends, and holidays
• At this time, GEICO will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in vehicle damage assessment, repair cost estimation, and customer service excellence. Proficient in managing customer interactions and resolving concerns to enhance satisfaction while adhering to industry standards.

• Vehicle Damage Assessment
• Repair Cost Estimation
• Active Adjusters License
• Customer Service Skills
• High School Diploma or GED

• Vehicle Inspection
• Estimate Writing
• Negotiation Skills
• KPI Management
• Multitasking Ability

• Interpersonal Skills
• Problem-Solving Skills
• Empathy
• Adaptability
• Detail-Oriented

• Valid Driver’s License
• Active Adjusters License

• Customer-Facing Experience
• High-Volume Call Center Experience
• Customer Satisfaction
• Hands-On Training

• Insurance Contracts
• Rental Car Management