Regional Claims Liaison II

PCG is seeking an experienced

Regional

Claims Liaison for its corporate operations located in Lenexa, KS
. The primary responsibility of the position will be to diligently manage our internal claims process for Auto and General Liability Claims. This includes holding our vendors, including third-party claims administrators (TPA), attorneys, etc. accountable to achieve timely and cost-effective resolutions. The Risk and Insurance Department at PCGisa closely integratedteam that provides support to all aspects of our company including Operations, Finance, Legal, Human Resources, Fleet, Strategic Development and others.

Cross-training in the other disciplines within our team is critical.

This individual will report directly to the Manager, Risk & Insurance Claims with duties to include:

• Diligently manage all aspects of assigned claims from first report through claim closure.
• Frequent communication with our branch operations and vendor partners to direct the investigation, resolution strategy, litigation management, reserving, etc.
• Build strong relationships with our branch operations.
• Continually review, assess and expand our vendor partner relationships to achieve best-in-class results.
• Willingness to cross train in other lines of coverage and multi-state jurisdictions.
• Maintain a paperless claim file in the department online system (Origami Risk Management Information System) with well documented claim notes.
• Provide in-person and virtual training on best practices to our branch and field operations.
• Clear and concise communication both verbal and written is necessary.
• Provide excellent customer service.

$65,800-$101,000 annual salary plus a non-guaranteed annualized bonus program.

• Minimum of 5 years of insurance experience in a fast-paced environment supporting general liability claims.
• Multi-line commercial claims experience
• Understanding of civil litigation process
• Willingness to adapt and learn
• Multitasking ability
• Excellent communication skills
• Proactive disposition
• Customer Services skills
• Proficiency with Microsoft Office applications

• Construction knowledge preferred
• Local to the KC metro area