Janitorial Manager

Job Title

Janitorial Manager

The Janitorial Manager is responsible for managing site-wide janitorial operations to ensure the delivery of service meets quality standards set by the client. The individual in this role will establish work standards to enforce client expectations, conduct regular site evaluations, adhere to budget controls, secure appropriate staffing levels, and maintain customer relations. The Janitorial Manager must have sound knowledge of various cleaning methods, be able to adapt quickly to customer requests, and display effective leadership skills that will motivate a large janitorial team.

• Monday-Friday (7am-4pm or 8am-5pm).
• Direct and assist with daily cleaning activities of the facility to include planning and scheduling of work, disbursement of tasks, coordination of staffing, and timely completion of services.
• Manage administration of the Work Order System for out-of-scope service requests to include creation of work estimates and signed approval from the customer. Manage work tickets through distribution to the appropriate supervisor, confirmation that work has been completed to the agreed standard, and timely closing of tickets. Coordinate and control special project work on weekdays and weekends. Should also have understanding of the site’s billing and ability to use WOM to open and complete WOs for billing.
• Have a strong understanding of the customer contract, to include scope of services to be delivered on a regular and interim frequency. Interface with customer management personnel to ascertain that their needs and requirements as related to the facility management contract are being satisfied.
• Must have a full understanding of the Union CBA (where applicable) and labor laws regarding appropriate working conditions, overtime pay, workers compensation, and leaves of absence.
• Measure performance of the account against assigned budget and quality standards to ensure appropriate and timely preparation. Work with established constraints and facility conditions and report on variances when applicable.
• Lead recruiting efforts to ensure staffing levels remain stable and positions are filled in a timely manner. Act as the final decision maker for hiring, promoting, and terminating personnel.
• Conduct goal setting and annual performance reviews with subordinates. Develop subordinates to produce professional results and workmanship of an efficient Facility Management organization.
• Handle employee grievances and inter-staff conflicts through the practice of mediation and coaching. Administer progressive discipline notices in compliance with company practice.
• Perform weekly timekeeping responsibilities to include timesheet review, approval of time-off requests, and sign-off of timecards before payroll deadline.
• Determine and adjust employee’s rate of pay taking into consideration budget, contractual terms, fair market rates, and labor laws related to minimum wage requirements
• Conduct new employee orientation and skills training. Lead monthly safety training meetings as outlined by the Regional HSSE Manager. Ability to complete and log safety training of staff and reporting of injuries
• Manage ordering of cleaning supplies and paper products so inventory is consistently replenished and adheres to budget restrictions.
• Develop, implement, administer, and modify programs to maintain all physical assets and equipment, warehousing, and operations. Coordinate repair or replacement of janitorial equipment as required.
• Establish and implement procedures for facilities operations, including events set up programs, janitorial program, equipment replacement, quality assurance, and safety.
• Resolves on-site service delivery problems.
• Organize and develop short and long-term goals and objectives.
• Participates in ongoing management/technical skill development training programs.
• Ensure that all facilities under his/her responsibility are safe and comply with all federal, state, and local laws.

Education / Experience Requirements

• MUST speak English and Spanish.
• 5-7 of years of previous supervisor/management experience in the service-industry field.
• Excellent communication skills both written and verbal, ability to interact with staff, as well as the customer/decision makers.
• Understanding of cost control and budgeting.
• Ability to analyze the general ledger statement to ensure expenses are within budget.
• Excellent interpersonal and supervisory skills; strong emphasis on customer service
• Strong organizational and management skills.
• Excellent computer skills (Microsoft Word, Excel, Outlook, SharePoint, etc.).

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and…