Practice Manager: Lead Teams & Client Success

Position Summary

The Practice Manager supervises production staff, assigns project responsibilities, manages performance, guides employee development, and fosters positive engagement. The role supports client relationships and contributes to strong client relationships and development opportunities. This highly matrixed position may include accountabilities to all members of the Sector Leadership team and may be part-time or full-time.

• Assist the Practice Director to align resources appropriately with projects to maximize labor efficiency and prioritize client expectations.
• Provide feedback to the Practice Director and Sector Operations Director regarding staffing and client needs to inform hiring decisions and improvement efforts.
• Serve as hiring manager for the practice, leading interviews for production staff and project managers.
• Supervise production staff in project execution and client service to ensure consistency in service delivery across projects.
• Manage employee performance and operational needs, as necessary—e.g., evaluations, employee development, discipline, timesheets.
• Other duties as assigned.

• Practice effective employee relations and personnel management within the practice.
• Team with technical managers to align appropriate training, development, and mentoring of talent.
• Communicate opportunities and gaps in employee development to practice and sector leadership.
• Collaborate with organizational, sector, practice, and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.

• Manage client relationships, especially within their geographical region, as requested by Practice Director.
• May serve as a strategic client contact within local geographic region for assigned practice and/or to build a new regional presence.
• Maintain knowledge and presence within the industry to contribute to project pursuits.
• Assist Practice Director and marketing staff to generate proposals and determine a profitable fee structure that aligns with the practice strategy.

• Ensure that production of drawings, specifications, reports, and analyses meet scope, schedule, cost, and quality requirements, and practice trends.
• Serve as Project Manager for critical clients and projects within the practice, as needed.

• Keep others well informed and prioritize audiences, accuracy, and timeliness.
• Facilitate an efficient, consistent workflow and exchange of information.
• Adjust communication based on needs and make‑up of audience.

• Lead by example, challenge assumptions, and create candid feedback loops.
• Align personal actions and words, extend and receive trust, and uphold commitments.
• Maintain the confidence of clients and colleagues, especially when handling sensitive information.

• Create a sense of urgency to tackle problems and reward responsiveness.
• Recognize opportunity for improvement, creating and supporting processes and feedback to improve results.
• Hold others accountable for doing their best work.

• Promote a culture of collaboration across roles and teams.
• Navigates difficult conversations with diplomacy and leverages cooperative efforts to resolve conflict.
• Confront exclusionary behavior and participate productively in discussions of diverse, sensitive societal topics.

• Pursue challenging assignments and new knowledge.
• Encourage experimentation when faced with new challenges.
• Examine mistakes, clarify lessons learned, and apply to future work.

• Leverage area of expertise to contribute to team and company goals.
• Promote an environment where people openly share their expertise, experiences, opinions, ideas, and perspectives.
• Maintain knowledge, skills, and abilities relevant to success throughout job functions.

• Personify the values of the organization and champion organizational culture and vision, earnestly supporting and mobilizing decisions made by organizational leadership.
• Navigate ambiguity and change in a…