HVAC Truck Service Manager

Position: HVAC Truck Based Service Manager
## HVAC Truck Based Service Manager Apply locations:
Lenexa-Kansas-United States of America time type:
Full time posted on:
Posted Todayjob requisition :
WD## HVAC Truck‐Based Service Manager (TBSM)
** Build smarter, healthier, more sustainable tomorrows with Johnson Controls.
** We lead the transformation of buildings for our customers, delivering outcomes that save money, increase efficiency, and make facilities safer and more secure.##
** What you will do
** You will
** provide day‐to‐day leadership and operational management for a truck‐based HVAC service team, ensuring excellence in safety, customer experience, technician development, and financial performance.
** In this role, you will
** manage an HVAC Service Team**, including mechanics and an a multi-million dollar annual revenue portfolio. You will partner closely with branch leadership and cross‐functional teams to meet commitments and grow the business.
* Lead, coach, and develop mechanics and support staff, setting clear expectations and fostering a culture of safety, accountability, and continuous improvement.
* Own P&L performance for your service portfolio; drive revenue growth, margin expansion, forecasting accuracy, and disciplined cost control.
* Plan capacity and workforce mix; review staffing needs and initiate requisitions to maintain the right labor balance aligned with financial targets.
* Oversee scheduling, dispatch, and work quality to meet service level agreements and achieve world‐class customer satisfaction.
* Ensure rigorous compliance with safety programs, company policies, and regulatory requirements.
* Strengthen customer relationships; engage in key account reviews and resolve escalations with urgency and professionalism.
* Partner with sales and technical leaders on service scopes, estimates, and change orders—including providing resources for service quotes beyond standard catalogs when required.
* Track operational KPIs (e.g., backlog, WIP, productivity, warranty, and delivery quality) and lead actions to remove blockers and improve outcomes across people, customers, and company metrics.
* Champion digital tools and standard work to improve scheduling accuracy, documentation quality, and field productivity.##
** How you will do it
** You are a hands‐on leader who sets a clear vision, models the behaviors you expect, and enables your team to win. You will:
* Conduct regular safety tailboards, ride‐alongs, and coaching sessions that reinforce best practices.
* Use data to guide decisions, aligning workforce capacity to demand and proactively adjusting plans to meet branch commitments.
* Collaborate with Branch Service Managers, Customer Service Agents/Assistants, Technical Team Leads, and Operations to remove obstacles and streamline handoffs from installation to service.
* Communicate priorities effectively, celebrate wins, and build engagement through transparency and recognition.##
** What we look for
**** Required
* ** Knowledge of Commercial HVAC systems and Demonstrated success leading HVAC field service teams—preferably truck‐based—with responsibility for technician development, customer outcomes, and financial results.
* Strong leadership skills with a proven ability to coach, inspire, and hold teams accountable in a fast‐paced, matrixed environment.
* Financial acumen (budgeting, forecasting, margin management) and an analytical approach to performance improvement.
* Proficiency with Microsoft Office and service management systems; comfort with digital tools and standardized processes.
* Excellent communication skills and a customer‐first mindset.
** Preferred
* ** Experience managing hvac service work scopes and complex service portfolios.
* Background partnering across Branch Service Management, Customer Service, and Technical Leadership functions.
* Knowledge of Johnson Controls truck‐based service standards and best practices.### What we offer
* Competitive pay and benefits
* Opportunities for training, career growth, and advancement
* A values‐driven culture focused on safety, integrity, inclusion, and customer success

HIRING SALARY RANGE: $89,400k-135k to be determined by the education, experience, knowledge, skills, and…