Operations Supervisor - Repair

Job Summary

Operation Supervisor Repair is responsible for the output of the repair operation, including the productivity of Repair Technicians, departmental budget, costs and quality management. The role involves managing a team of technicians, coordinating the repair and refurbishment of equipment, and ensuring the timely delivery of repaired products to customers.

The anticipated salary range for this position is $60,000 - $70,000 (Annual). Actual compensation may vary based on experience, skills, education and location.

• Set goals and develop plans to meet or exceed monthly repair demand by monitoring the monthly build plan and daily JDA demand plan and supervising the productivity and output of Repair Techs. Ensure agility to meet unforeseen demands.
• Ensure hourly monitoring of repair progress, troubleshoot reasons for delays, and adjust labor and plans as necessary. Track key performance indicators (KPIs) and operational goals.
• Ensure all Equipment Repair Orders are accurate, turned in promptly to the Data Entry Clerk, and applicable documents are entered into the Repair Tool the next business day. Provide regular reports to senior management on team performance and operational effectiveness.
• Lead Lean Daily Management, conduct daily huddles with the entire team to report on current goals and actuals, answer questions, and flow pertinent information to and from all teammates.

• Supervise and support the operational team(s), ensuring the health and safety of all.
• Responsible for hiring, coaching, performance appraisal, and disciplining subordinate staff.
• Maintain a safe, clean, and organized storage area by ensuring proper labeling, categorization, and placement of inventory.
• Implement practices for accurate inventory by performing regular stock checks, audits, reconciliations, following regular Cycle Count and PI timelines.
• Implement security measures to prevent theft, damage, or loss of inventory. Identify and report discrepancies, losses, damaged goods. Maintain documentation for audits/compliance reviews.
• Customer Satisfaction and Communication:
  • Proactively manage demand plan and urgent requests.
  • Work with the Planning and Warehouse Team to provide updates on repair status and inventory.
  • Address/resolve customer concerns regarding repair quality or turnaround times.
• Responsible for scheduling a daily work plan to meet productivity and quality goals. Coordinate shifts and schedules, account for attendance, to ensure sufficient staffing for operational needs.

• High School Diploma or GED (minimum requirement)
• 2-5 years of experience in warehouse, logistics, or distribution operations
• Prior supervisory or leadership experience is preferred
• Experience with inventory management systems is beneficial

• Strong Leadership:
  Passion for health and well‑being, proven experience in operations, self‑starter who proactively addresses problems and opportunities.
• Proficiency in software skills (Microsoft Office Suite, inventory software, spreadsheet development and interpretation).
• Intermediate level mathematical proficiency.
• Knowledge of safety and compliance regulations (OSHA, DOT, FDA, CHAD).
• Must meet eligibility requirements for certification with State regulatory agencies of medical oxygen, where required by law.
• Maintain training certifications for Medical Gases, Hazmat and PIT Training.
• MHE/Forklift Certification.
• Lean skills required.
• English language skills (reading, writing, verbal).

• Build Connections:
  Problem‑solve and influence across teams, project a one‑company mindset, connect others to Purpose and Company Goals.
• Embrace Change:
  Inspire a growth mindset and leverage change as a catalyst for company growth.
• Grow Self and Others:
  Enable and empower growth in yourself and others.
• Be an Inclusive Leader:
  Respect and value differences to create an environment for teammates to reach their greatest potential.
• Deliver Results Today, Prepare for the Future:
  Take ownership, act with speed and agility to drive results today while staying focused on…