Director, Strategic Communications

Job Description

The Director, Strategic Communications is a key leader within the Communications function, responsible for shaping narratives, strengthening organizational reputation, and conditioning the environment so the company can successfully execute major business priorities. This role requires a communicator with strong strategic instincts, sound judgment, and the ability to bring clarity, alignment, and momentum across a complex enterprise.

Directors are communicators first, capable of operating across functional lanes, anticipating organizational needs, and applying disciplined thinking to high‑stakes, high‑visibility work. This role partners closely with business leaders to ensure communications not only inform but also prepare stakeholders, build trust, and reinforce the purpose and credibility of the organization. We believe firmly that communication solves business challenges.

The Director operates with composure through change, consistently modeling a forward‑looking mindset that supports the continued evolution of the Communications function.

• Develop and execute clear, compelling communications strategies that prepare stakeholders for enterprise decisions and reinforce trust in organizational direction.
• Provide narrative leadership and contextual framing that helps audiences understand the “why” behind policies, products, and priorities.
• Ensure all communications connect to enterprise strategy, market realities, affordability priorities, and organizational purpose.

• Shape the internal and external environment to build trust, reinforce credibility, and reduce friction for business operations.
• Anticipate areas of sensitivity or risk and proactively prepare messaging that supports safe, confident rollout of key initiatives.
• Translate policy, regulatory, and market insights into communications actions that strengthen the organization's reputation and narrative authority.

• Connect dots, starting with our P&L teams, and across divisions, ensuring unified messaging and cohesive stakeholder preparation.
• Serve as an integrator who brings clarity and alignment among Brand, Performance Marketing, Corporate Social Responsibility, P&Ls, Strategy, Customer Experience, Digital, Public Affairs, Healthcare Innovation, and HR.
• Ensure leaders have the right context, narratives, and materials to support consistent, enterprise‑aligned communication.

• Lead multiple communications work streams with discipline, timeliness, and accuracy.
• Establish and maintain processes that support message discipline, predictable delivery, and clarity for stakeholders.
• Drive continuous improvement in communications workflows, tools, and team readiness.

• Model professional maturity, clear thinking, proactive ownership, and modern communications judgment.
• Operate with confidence through change and support the continued evolution of Communications as a strategic enterprise function.
• Mentor others and elevate team capability, encouraging a mindset of curiosity, accountability, and integrated problem‑solving.

• Strategic clarity – ability to distill complexity into clear, actionable communication.
• Judgment & discernment – identifies risk early and offers sound recommendations.
• Enterprise fluency – understands how decisions connect across functions and shape stakeholder expectations.
• Healthcare ecosystem literacy – demonstrates a strong understanding of the health care landscape, policy environment, and market forces, ensuring communication and counsel are grounded in industry context.
• Change confidence – operates with steadiness and positivity through transformation and evolving priorities.
• Proactive ownership – anticipates needs and brings forward solutions, not just challenges.
• Influential communication – strong writing, framing, alignment‑building, and audience awareness skills.
• Operational rigor – dependable execution and strong prioritization in high‑stakes environments.

• Established…