Operations Supervisor - Repair

Position: OPERATIONS SUPERVISOR - REPAIR
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

JOB SUMMARY The anticipated salary range for this position is $60,000 - $70,000 (Annual). The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

The Operation Supervisor Repair is responsible for the output of his/her Repair operation, including productivity of Repair Technicians, and departmental budget, costs and quality management. This role involves managing a team of technicians, coordinating the repair and refurbishment of equipment, and ensuring the timely delivery of repaired products to customers. The key responsibilities ensure a safe, healthy, and productive workplace for the continuous flow of clean, quality rental equipment to meet the needs of the branches/customers and support their growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES Repair Operations & Workflow Management:

Set goals and develop plans to meet or exceed monthly repair demand by monitoring on monthly build plan and daily JDA demand plan and supervising the productivity and output of Repair Techs. Ensure agility to meet unforeseen demands.

Ensure hourly monitoring of repair progress, troubleshoot reason for delays, and adjust labor and plans, as necessary. Track key performance indicators (KPIs) and operational goals.

Ensure all Equipment Repair Orders are accurate, turned in promptly to the Data Entry Clerk, and applicable documents are entered into the Repair Tool the next business day. Provide regular reports to senior management on team performance and operational effectiveness.

Lead Lean Daily Management, conduct daily huddles with the entire team to report on current goals and actuals, answer questions, and flow pertinent information to and from all teammates.

Team Management:

Supervise and support the operational team(s), ensuring the health and safety of all.

Responsible for hiring, coaching, performance appraisal, and disciplining subordinate staff.

Maintain a safe, clean, and organized storage areas by ensuring proper labeling, categorization, and placement of inventory.

Responsible for implementing and adopting practices for accurate inventory by performing regular stock checks, audits, reconciliations, following regular Cycle Count, and PI timelines.

Implement security measures to prevent theft, damage, or loss of inventory. Identify and report discrepancies, losses, damaged goods. Maintain documentation for audits/compliance reviews.

Customer Satisfaction and Communication:

Proactively manage demand plan and urgent requests. Work with the Planning and Warehouse Team to provide updates on repair status and inventory. Address/resolve customer concerns regarding repair quality or turnaround times.

MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High School Diploma or GED (minimum requirement)2-5 years of experience in warehouse, logistics, or distribution operations

Prior supervisory or leadership experience is preferred

Experience with inventory management systems is beneficialSKILLS, KNOWLEDGE AND ABILITIESBuild Connections:
Problem-solve and influence across teams, project a one-company mindset, connect others to Purpose and Company Goals Embrace Change:
Inspire a growth mindset and leverage change as a catalyst for growing the company.

Grow Self and Others:
Enable and empower growth in yourself and  an Inclusive Leader:
Respect and value differences to create an environment for teammates to reach their greatest potential.

Deliver Results Today, prepare for…