Operations Manager - Lenexa, KS

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for a customer-focused Operations Manager who will lead and develop a salaried and hourly team, ensuring the highest levels of safety, quality, attendance, and performance. Managers will provide tools for success, drive data‑driven improvements, and maintain customer expectations to ensure orders are delivered on time.

Our operations workflow consists of three major components:
First mile—the product is housed and ready for order;
Middle mile—the order is hauled to your area; and Last mile—the product is delivered to the customer’s door.

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large‑scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams (Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources) to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where noise levels vary and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

• 3+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem‑solving skills and analytical skills.
• Excellent customer service skills, communication skills and interpersonal skills.
• Track record of meeting or exceeding department performance goals.
• A Bachelor's or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

The base salary range for this position in Lenexa, KS is $91,000.00 - $ USD annually.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and options for Supplemental life plans), EAP, Mental Health Support, 401(k) matching, paid time off, and parental leave. Benefits details can be found at (Use the "Apply for this Job" box below)..