Client Services Senior Project Manager

Job Summary

The Sr. Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and work efforts of various resources and client relationships in a fast‑paced environment.

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise.
• Provides high‑level consultative input to clients and staff, with an emphasis on advanced analytics and technology‑assisted reviews.
• Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager.
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Manages and reports to clients on project budget and financial status.
• Provides strategic and tactical guidance to deliver Epiq’s best practice for Client Services as well as cross‑functionally within the eDiscovery business unit.
• Consistently delivers proactive communication with clients and when client issues arise addresses those issues or expeditiously escalates to the Client Services Manager.
• Ensures that an up‑to‑date record is maintained with regard to the status of all projects being worked on.
• Provides substantive oversight to client‑specific projects on a day‑to‑day basis.
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
• Serves as team leader by assessing and developing employees through continuous training and mentoring.
• Instills confidence with the client and serves as a primary public face of Epiq’s high‑quality service delivery offering.
• Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally.
• Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions.
• Participates and takes ownership in Epiq’s regional and global initiatives acting as representative for regional location.
• Identifies areas for improvement in process on internal workflow and projects in a solution‑oriented fashion.

• A solid understanding of eDiscovery and the litigation support industry, typically resulting from at least 4 years of experience in project management positions with law firms, corporate legal departments, or eDiscovery service providers.
• Evidence of emerging leadership and staff development skills that help to motivate staff members and provide professional growth allowing them to assume additional responsibilities.
• Demonstrated success in managing multiple simultaneous projects.
• Strong oral and written communication skills that provide a confident leadership presence.
• Excellent client relationship skills including the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements.
• A solid understanding of database design and management, data processing activities, and legal document review requirements.
• Demonstrated ability to ensure effective control of all aspects of a project from initial planning through final production; develop project plans; balance overall client requirements; develop relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
• Superior candidate for this unique role.
• Required background includes a bachelor’s degree or equivalent industry experience.
• Graduate degree such as a Juris Doctorate (JD) or Master of Business Administration (MBA) is a plus.
• A minimum of…