Client Success Manager

Touch Net unifies campus wide payments and  software solutions for more than 1,000 colleges and universities worldwide. Institutions of higher learning rely on Touch Net to integrate and secure payments, permissions, and other related business transactions for a comprehensive, actionable view campus wide. Bring your expertise and join our growing team to help simplify the business of higher education. We are looking for a Touch Net product power user to join us as a Client Success Manager
, to train, support, and help our clients be more successful while using our Touch Net products! As our Client Success Manager
, you will plan and oversee Touch Net products and services for a designated client or group of clients. Ensure quality service and operational performance within the parameters of program and delivery standards. Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborate with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.