Home Infusion Supervisor - Intake

Nurse Supervisor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The primary role of the Nurse Supervisor is to assist the Director of Nursing / Regional Nurse Manager (DON / RNM) with nursing team oversight and development. The Nurse Supervisor works collaboratively with Branch DONs or RNMs to manage field or administrative nursing staff, coordinate patient care, contribute to performance improvement activities, promote high quality patient care and improve patient outcomes.

The Nurse Supervisor is relied upon by the DON / RNM to assist in maintaining efficient and effective nursing operations. In newly opened Branches, the Nurse Supervisor may function as the primary nursing leader of a team, incorporating elements of the DON role and reporting directly to the Regional Director of Nursing (RDON) until such time as the patient caseload and nursing team warrants a Director of Nursing position.

Primary Responsibilities:

• Oversight of assigned field nurses and the work completed / care provided by this team
• Oversight of clinical administrative coordinators (CACs), and / or patient care coordinators (PCCs), based on Branch / region need and scope of current responsibilities
• Assist the DON / RNM with hiring, training, and developing a professional and allied staff
• Assist branch leadership in ensuring compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies by continually contributing to the monitoring of operations and reporting and initiating changes
• Participate in patient care meetings (e.g., 'huddles') and other meetings
• Serve as clinical resource to branch field staff, exercising considerable judgment, problem solving skills, conflict management, and professional knowledge
• Assist the DON / RNM with implementation of efficient and effective systems that support the delivery of patient care and the achievement of quality patient outcomes
• Assist the DON / RNM to ensure that departmental staff complete orientation, maintain clinical competence, participate in continuing education and are evaluated in a timely manner
• Participate in the orientation of clinical staff, or other branch personnel
• Ensure that the receipt, evaluation, acceptance and execution of the initial patient intake process includes patient verification, assessment, teaching, and the ongoing scheduling of nursing services in a timely and appropriate manner
• Assist the DON / RNM with managing employees through establishing performance goals, allocating resources and reviewing policies for the department
• Completion of performance evaluations, field supervisory visits, and performance management counseling
• Ensure that all patient-related documentation, clinical and departmental reports are accurately completed, submitted, and / or filed in a timely manner, according to internal and external regulatory requirements and in support of the nurse billing process
• Assist with the Agency Management Process to ensure appropriate, high quality care is provided to patients by subcontracted agencies
• Knowledgeable of Company and Enterprise policies and procedures in order to ensure the delivery of quality patient care
• Participate in planning, decision-making, and implementation of all branch office activities that impact clinical nursing services and the performance of the multidisciplinary team
• Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise, while assuming responsibility for own clinical competency
• Provide outstanding service to all customers; fosters teamwork; and practices fiscal responsibility and budget participation through improvement and innovation
• Communicate with physicians and other health care providers on nursing related issues
• Assist the DON / RNM with the preparation and maintenance of departmental reports
• Prepare periodic reports for supervisor
• Maintain all applicable internal, professional, local, state, federal licensures, certifications, and employment requirements, as required of staff department
• As directed by the DON / RNM, assure team understanding, implementation and compliance with all aspects of the company's Performance Improvement Program
• Input for quality and event reports; reviewing quality data for trends and improvement opportunities; performing follow-up investigation and resolution of employee / patient grievances; and participation in branch emergencies (actual and…