Laboratory Problem Resolution Coordinator

If you're detail-oriented, enjoy solving problems, and have a knack for identifying trends through data, this could be the opportunity for you. Join a fast-paced laboratory operations team where your work directly supports quality, efficiency, and timely patient testing.

This role offers the chance to make a meaningful impact while building valuable experience in healthcare operations and analytics.

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* Location:

** Lenexa, KS

** Pay Rate:**  $23.00/hour

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* Employment Type:

** Contingent to Hire

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* Schedule:

** Monday-Friday, 8:00am-5:00pm with rotating weekends

** Why This Role Matters*
* As a Problem Resolution Coordinator, you will play a key role in identifying, tracking, and resolving specimen-related issues that impact laboratory operations. Your efforts will help improve processes, ensure testing accuracy, and support timely reporting of patient results.

** What You'll Do*
* - Document and track daily laboratory issues to identify trends and recurring concerns

- Analyze data and monitor problem locations to support process improvement efforts

- Review Test in Question orders from physicians and investigate discrepancies

- Handle specimen retrieval, banking, add-on requests, and pending specimen lists

- Research, document, and communicate quality-related errors to leadership as needed

- Interpret specimen flow and tracking data using laboratory systems, reports, logs, and worklists

- Collaborate with Specimen Processing, Referral Testing, and Technical departments to resolve issues and expedite testing and reporting

- Assist with deferred specimen management and follow-up activities

** What We're Looking For*
* - A current, up-to-date resume

- Associate's degree required;
Bachelor's degree preferred

- Medical background preferred, including knowledge of clinical laboratory terminology

- Previous experience with data analysis and reporting

- Strong Microsoft Excel and Word skills with the ability to extract and analyze data

- Ability to manage multiple priorities in a fast-paced production environment

- Strong problem-solving and critical-thinking skills

- Excellent communication and interpersonal skills

- Ability to maintain composure and exercise sound judgment under pressure

- Ability to sit or stand for extended periods and work safely in a biohazard environment

- Ability to meet compliance requirements

** What's In it For You*
* - Opportunity to join a respected healthcare and diagnostic services organization

- Gain valuable experience in laboratory operations and quality improvement

- Develop analytical and problem-resolution skills in a healthcare setting

- Collaborative team environment with cross-functional exposure

- Potential for permanent employment based on performance and business needs

** Benefits for Manpower Associates (Upon Eligibility)*
* Upon completion of waiting period associates are eligible for:

- Medical and Prescription Drug Plans

- Dental Plan

- Supplemental Life Insurance

- Short Term Disability Insurance

- 401(k)

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.