Field Quality Manager II

About GE Vernova

GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely positioned to help lead the energy transition by continuing to electrify the world while simultaneously working to decarbonize it.

GE Vernova helps customers power economies and deliver electricity that is vital to health, safety, security, and improved quality of life. GE Vernova is headquartered in Cambridge, Massachusetts, U.S., with more than 80,000 employees across 100+ countries around the world.

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. As part of the Gas Power One Field Services team,
Field Core installs, maintains and upgrades power generation equipment, enabling operators of the world’s energy infrastructure to provide more reliable and affordable energy.

The Field Quality Manager II will partner with the Regional, Operations, Service Line, and Functional teams to drive quality improvements in the preparation and delivery of our services. This position will be responsible for driving customer experience and operational improvements through Quality Planning, Assurance, Control and Improvement. Drive a Culture of Quality where quality is built-in to the planning process, enabling teams to do their work right the first time, where processes are followed in execution, where shortcomings and defects are captured as non-conformances, where problems are fed back into the organization for accountability and resolution, and where ideas and lessons learned are captured for future improvement.

Help front-line and back office teams resolve problems (NCR, RCA). Experienced culture change agent with a track record of delivery. You may be assigned other duties to help proactively drive our Field Core vision and align with our organization’s core values.

• Provide strong Quality leadership in support of business goals and objectives
• Lead Quality for all customer work, Field Core staff, and fixed facilities including Tooling centers, leadership for any Quality Coaches/QA/QC teams
• With the Region leadership team, build a Quality Culture throughout the organization – one where defects are not accepted, created, or passed-on.
• Lead the deployment of campaigns such as “STOP Work” and Leadership Observation process
• Drive the full implementation of the Quality Management System, develop Audit plan, perform Audits, and drive compliance improvement and simplification of the QMS
• Lead the measurement, analysis, and regular operating rhythm around Quality metrics including Customer Experience and Cost of Poor Quality
• Apply Quality Planning, Assurance, Control, and Lean Six Sigma methodologies to improve process capability and thereby improve all Quality metrics:
• Implement Quality standards and controls for field work, including but not limited to proper execution of FME (Foreign Material Exclusion), QCP (Quality Control Plan), FP (Field Procedure) Quality Work Instructions, and OFE (Human Error Prevention)
• Perform Quality Planning through proper readiness tollgate reviews including application of risk identification and mitigation through PFMEA methodology
• Participate in critical outages to ensure compliance with all Quality standards by performing physical verification and coaching the onsite team
• Measure performance of onsite teams against Quality standards, analyze trends and opportunities, and report results to management
• Perform Site Quality Audits, conduct analysis and recommended actions
• Manage the NCR process including driving increased capture and faster resolution
• Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
• Work with operating leaders and teams to create a roadmap of continuous improvement…