Operations Leader

Position Summary

Operations Leader – Primarily focus upon how the business operates. Business processes throughout the business are within the scope of this vital role. Additional roles can include leading and managing associates involved with activities in the front, floor, and back end of our stores which include check-out areas, returns, special services, computer systems and receiving (as assigned).

The major responsibilities for this position include:

• Have fun everyday while achieving superior results
• Build subject matter expertise of business operations
• Teach and share with team members business operations processes, procedures, and quality assurance expectations
• Lead team members indirectly (without being their direct supervisor)
• Lead team members directly (as their direct supervisor)
• Be the example of positivity, good attitude, helpfulness, kindness, and deliberately caring about others
• Deliberately recognize others doing well
• Enable the success of team members and customers
• Contribute to the development the weekly work schedule
• Build knowledge of inventory management tools and roles throughout the business
• Maintain record keeping accurately
• Ensure that open/close procedures are followed
• Ensure that all daily inventory management tasks are completed. Including:
  Stocking, zero outs, rain checks, special orders, and cycle counting
• Resolve customer issues in a timely and satisfactory manner
• Make sure that the sales floor is clear, organized and properly signed, and that the receiving floor is clear of pallets and trash
• Responsible for training all associates on store policies and procedures
• Delegate daily workload among associates
• Enforces safety policies and procedures; is a safety role model

The minimum requirements for this position include:

• Education/Training:
  High School degree, some college preferred.
• Possess a vast product knowledge of hardware related products along with a willingness to learn
• Experience:
  
  Minimum of 1-3 years retail experience in various roles (helpful)
• Skills/Knowledge: personable leadership style and analytical skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Ability to lead and develop others
• Ability to handle multiple projects and tasks with a high attention to detail
• Knowledge of profit and loss drivers within all areas of the business
• Knowledge of retail computer systems, MS Word and Excel a plus.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
• Ability to lift and/or support 60lbs products

Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be.

While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.