Hybrid Customer Support and Warehouse Rep

Job Details

Job Location:

Kansas - Lenexa, KS

Position Type:
Full Time

Salary Range: $17.00 - $22.00 Hourly

Customer Support Representative & Warehouse Hybrid

Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Customer Support & Warehouse Representative Hybrid, for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management.

In this front-facing, hybrid role, your primary focus is to deliver sales-minded customer service and manage account operations. Your secondary responsibility is to support essential warehouse operations.

• Interfaces with both internal and external customers including Sales Reps, Builders, Designers, Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone.
• Delivers exceptional service and support by streamlining coordination between the Company and its customers.
• Drives sales by proactively assisting customers with product selections and resolving inquiries, while ensuring accurate and efficient order entry.
• Coordinates day-to-day account operations, including order entry, product and pricing inquiries , order status and tracking.
• Performs administrative duties such as processing payments, enters vendor stock orders, open order management, reconciliation of cash drawer, prepares bank deposits and end of day paperwork.
• Maintains showroom standards by overseeing cleanliness, safety compliance, sample updates and monthly inventory audits.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

• Executes daily warehouse operations, seamlessly managing inventory from intake (receiving, inspection, labeling, stocking) through fulfillment (picking, packing, shipping) in compliance with company policies.
• Conducts daily warehouse inventory reconciliations, proactively resolves discrepancies, generates and maintains inventory reports.
• Efficiently handle will-call customers and ensure professional service throughout their experience.
• Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency.
• Operates a forklift to safely load and unload freight from inbound and outbound trucks as well as customer vehicles.
• Keeps the warehouse, loading docks, ramps and building exterior clean, organized and safe.
• Supports inside branch operations by answering phone inquiries, greeting and assisting with walk-in customers and generating or process pick slips.
• Prepares basic sample boards for both branch and customer showrooms.
• Other tasks as assigned to support both customer service and warehouse operations.

• 1-3 years of experience in building, construction, design, or warehouse environments preferred.
• Results-driven, customer-focused, highly organized, and detail-oriented.
• Ability to work effectively as part of a team and thrive in a busy environment.
• Outstanding leadership, critical thinking, decision-making, and listening skills.
• Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
• Knowledge of database and query functions; functional computer skills required.
• Ability to accurately read and respond to non-verbal communication.
• Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
• Ability to create and produce basic sample boards and handle inventory safely and efficiently.
• Forklift certification and experience using a wet saw are a plus.
• Bilingual in Spanish and English preferred, or other language as appropriate for the area.
• Must be able to pass a background check.

• Stand, use hands, and reach with hands and arms for prolonged periods.
• Walk, stoop, kneel,…