Senior Sales Operations Specialist

Overview

Hybrid Schedule (3 days on-site/2 days remote):
Lenexa office

Sales Operations Specialist, Software

Major Job Duties/Responsibilities:

• Deliver sales reports and dashboards requested by sales or other teams throughout Touch Net to evaluate performance and areas of improvement
• Act as a liaison between sales, sales operations, implementation and product for new product requests
• Coordinate with sales leadership to deliver updates on system enhancements (SFDC, etc), account transitions and maintain list of priority enhancements necessary
• Partner with SFDC Admins to ensure system accuracy, data hygiene, collaboration, best practices and improved system automation
• Ensure quotes, contracts, and orders are created in accordance with company policy and released timely, accurately and routed to teams for implementation, shipping, & billing
• Deliver the necessary support for internal systems, tools and training for sales and sales ops to optimize sales performance
• Collaborate with Sales Operations peers to drive balanced workload and coverage across the department, including coordinating and routing ad hoc requests efficiently

• A minimum of 2 years relevant experience in sales operations, sales support and order processing
• Strong experience implementing, administering and/or using SFDC
• Ability to manage multiple priorities/complex tasks
• Experience at high growth SaaS or enterprise software company
• Track record of working cross-functionally with multiple departments (eg Marketing, Finance, Implementation, etc)
• Strong interpersonal skills that foster positive working relationships across the organization and team
• Proactive, detail-oriented, with a high regard for quality and consistency of input/output
• Excellent verbal and written communication skills

• 5+ years relevant experience in sales, sales support or sales operations
• Bachelor's degree in business, communications or similar
• Focused on achieving defined results, and exceeding goals and objectives
• Ability to work with a diverse team in a fast-paced environment
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Excellent computer skills (SFDC, Microsoft Office, Google Cloud)