AHHS Inside Sales Representative

Compensation Details

$25.00-$28.00 per hour

The Inside Sales Representative partners closely with field personnel to drive revenue growth through proactive follow-up, customer engagement, and relationship management. This role focuses on converting proposals and quotes into closed orders while delivering a high level of customer service and ensuring seamless coordination across sales teams.

The ideal candidate has a “hunter” mindset, thrives on follow-up activity, and is motivated by turning open opportunities into closed business.

• Follow established rules of engagement and handoff procedures with field personnel.
• Proactively follow up on open proposals, quotes, and dormant accounts through outbound phone calls and email.
• Nurture existing customer relationships by providing timely, high-quality customer service.
• Convert proposals and quotes into closed orders through persistent and consultative follow-up.
• Ensure smooth transitions between Inside and field personnel to avoid duplicate efforts or missed opportunities.
• Participate in joint customer discussions with field personnel to align on customer needs, feedback, and goals.
• Manage proposal and quote follow-up activities from initial outreach through closure.
• Process customer orders accurately and efficiently.
• Support lead management and nurturing activities.
• Collaborate closely with field personnel and Scheduling teams to coordinate customer outreach and proposal timing.
• Address customer questions and objections to move opportunities toward closure.
• 1–3 years of experience in sales, customer service, or a related role, with a demonstrated ability to meet or exceed performance targets.
• Strong verbal and written communication skills, including professional telephone etiquette and consultative selling experience.
• Proficiency with CRM systems and Microsoft Office applications.
• Strong organizational skills with high attention to detail.
• Self‑motivated, persistent, and results‑driven approach to work.

• Quote-to-close conversion rate
• Revenue attainment versus target
• Minimum outbound follow‑up activity expectations
• Accuracy and consistency of CRM documentation
• Customer satisfaction and service quality

• This position operates on a calendar‑year performance cycle.
• Sales leads are distributed at the discretion of the company.
• Continued employment and incentive eligibility are subject to meeting established performance expectations.
• Preference is for candidates to be based out of one of our AHHS branch offices.

We live our values – W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short‑term disability, and long‑term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
• You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands‑on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co‑workers, customers, and your community.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
• Benefits are provided in compliance with applicable laws, plans and policies.

Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.