Sales Analyst IV

Responsibilities

• Assist and collaborate with the contract renewal team to enhance client agreements and sustain long‑term relationships.
• Have experience and/or a level of comfort with negotiating contracts.
• Collaborate with internal key decision‑makers, respond to customer requests and ensure timely delivery to meet customer needs.
• Work closely with Legal and Accounting teams to provide accurate contracts and information.
• Understand Touch Net contracts, processes, and pricing structure, and offer enhancements as necessary.
• Gain capability of assisting legal and renewal teams in creating small contracts.
• Understand the higher‑education industry, including knowledge of Touch Net’s customer and prospect landscape.
• Serve as liaison for integration agreements and hardware orders within Sales and Customer Success teams.
• Familiarity with Salesforce, including the ability to create quotes and opportunities for requested orders, as well as reporting.
• Communicate as needed with customers regarding purchase orders, quotes or payment for order processing.
• Process all specific orders within Salesforce in a timely and efficient manner.
• Compile documentation and help guides for Sales and Customer Success teams.
• Communicate and collaborate effectively within the Sales team as appropriate.
• Develop skills in using Salesforce to review reports, tasks and dashboards.
• Utilize best practices in daily activities to be efficient and successful.

• BS/BA degree.
• Showcase a proactive and self‑starter attitude with a detail‑focused skill set.
• Possess confidence on the phone as needed and have good written skills for internal and external communications.
• Understand the “getting it done and doing it right” mentality while being motivated and competitive.
• Work seamlessly in a team environment and effectively communicate with all levels of stakeholders and customers.
• Exemplify outstanding customer service and organizational skills.
• Demonstrate good judgment in problem‑solving and escalations.
• Experience in utilizing SFDC is a plus.
• Ability to work in the Lenexa, KS office preferred.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.