Sales Analyst IV

In the Sales Support, Contract Specialist position

You will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:

• Assist and collaborate with contract renewal team to enhance client agreements and sustain long-term relationships
• Have experience and/or a level of comfort with negotiating contracts
• Collaborate with internal key decision-makers, respond to customer requests and ensure timely delivery to meet customer needs
• Work closely with Legal and Accounting teams to provide accurate contracts & information
• Understand Touch Net contracts, processes, and pricing structure, and offer enhancements as necessary
• Gain capability of assisting legal and renewal teams in creating small contracts
• Understand the higher-education industry, including knowledge of Touch Net’s customer and prospect landscape
• Serve as liaison for integration agreements and hardware orders within Sales and Customer Success teams
• Familiarity with Salesforce, including the ability to create quotes and opportunities for requested orders, as well as reporting
• Communicate as needed with customers regarding purchase orders, quotes or payment for order processing
• Process all specific orders within Salesforce timely and efficiently
• Compile documentation and help guides for Sales and Customer Success teams
• Communicate and collaborate effectively within Sales team as appropriate
• Develop skills in using Sales Force to review reports, tasks and dashboards
• Utilize best practices in daily activities, to be efficient and successful

• BS/BA degree
• Showcase a proactive and self-starter attitude with a detail-focused skill set
• Possess confidence on the phone as needed and have good written skills for internal and external communications
• Understand the ‘getting it done and doing it right’ mentality while being motivated and competitive
• Work seamlessly in a team environment and effectively communicate with all levels of stakeholders and customers
• Exemplify outstanding customer service and organizational skills
• Demonstrate good judgment in problem-solving and escalations
• Experience in utilizing SFDC is a plus
• Ability to work in our Lenexa, KS office preferred