Business Development Specialist

Business Development Specialist

At Henderson, we're about more than just buildings. We're about the people, experiences, and longevity of a building. We're a company of problem-solvers and innovators known for our technical excellence and ability to provide out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

Position Summary:

The Business Development Specialist provides integrated support across market research, pursuit coordination, inside sales activities, and CRM/data management. This role supports early client positioning efforts by surfacing actionable client intelligence, building and maintaining target lists, coordinating SOQs/RFQs, and enabling BD leaders with clean data and clear insights. Working closely with Business Development, Marketing, and Market Champions within the sector, the Specialist supports pipeline visibility, qualification, and early engagement while reinforcing consistent business development engagement practices across sectors and service areas.

Key Responsibilities:

• Maintains priority client plans and contact maps; researches capital programs, upcoming procurements, funding sources (municipal bonds, federal/state grants), and long-range facility planning.
• Tracks procurement portals, vendor systems, industry calendars, and publications; flags Go/No-Go opportunities early and coordinates internal notifications.
• Gathers and organizes differentiator information, teaming opportunities, relationship pathways, and competitive intelligence to support early client positioning and pursuit preparation activities.
• Supports use of client experience insights by surfacing relationship feedback, pursuit learnings, and client priorities to assist BD leaders in engagement planning and opportunity evaluation.
• Researches potential cross-service opportunities and supports coordinated client engagement discussions across sectors, practices, and solution areas by aligning firm services with documented client needs.
• Builds and verifies contact lists for owners, developers, general contractors, subconsultants, PM/CM firms, and facility stakeholders.
• Launches and monitors outbound outreach sequences; tailors messaging by market sector and delivery method (Design-Bid-Build, CMAR, Design-Build, PPP).
• Qualifies inbound and outbound leads, routes them appropriately, and coordinates discovery or positioning meetings for BD leaders and market champions, while maintaining clear handoff to BD leadership for ongoing relationship ownership.
• Prepares meeting briefs and background intelligence to support informed BD engagement discussions and ensures follow-up tasks and notes are documented and captured.
• Supports an assigned sector or solution area by facilitating tactical BD coordination meetings, helping maintain alignment on client priorities, pipeline activity, and pursuit positioning while reinforcing consistent business development practices.
• Coordinates regular BD communication updates by preparing materials, tracking key actions, and helping maintain alignment between BD leaders, marketing, and operational teams to support client engagement and pursuit readiness.
• Maintains accurate CRM records including contacts, accounts, pursuits, stage gates, deadlines, probability, and revenue forecasting details to support pipeline visibility and informed BD decision-making.
• Supports CRM data hygiene within BD activities by maintaining accurate pursuit, contact, and engagement records and reinforcing established data quality standards.
• Monitors activity metrics, conversion rates, and pipeline coverage to help identify trends and support BD leaders in evaluating engagement effectiveness.
• Creates or maintains dashboards for BD leaders showing pursuits, activities, sequencing results, and overall pipeline health.
• Maintains current…